Customer Experience Ambassador

1 month ago


Sheffield, Sheffield, United Kingdom The Rank Group Full time
Unlock Your Potential

The Customer Experience Executive role at The Rank Group offers a dynamic and exciting opportunity to join our high-performing team. Based in Sheffield, you'll be part of a cutting-edge contact centre that provides outstanding customer service and entertainment experiences to millions of people worldwide.

About the Role
You will work within a fast-paced environment, utilizing all contact centre channels to provide exceptional customer service. This includes handling inbound and outbound customer contacts, complaint resolution, and proactive communication to resolve issues within Service Level Agreements (SLA). You'll also support the leadership team and contribute to a culture of learning, development, and fun.

Your Responsibilities
• Provide outstanding customer service, building trust and rapport with customers
• Act as a Brand Ambassador, representing our brands and understanding brand values
• Build relationships based on trust and honesty with customers and colleagues
• Understand fully and comply with key objectives of the Gambling Commission and GDPR regulations
• Contribute to continuous enhancement of customer service through root cause analysis and recommendations for process improvements
• Demonstrate high competency in Contact Centre systems, company policies, and procedures
• Make recommendations to the Leadership Team and present findings from quality observations

What We Offer
In this exciting role, you'll receive a competitive salary (££30,000 - £40,000) and benefits package, including wellbeing initiatives, hybrid working, and colleague support networks. We invest in your growth through development opportunities, leadership training, and industry certifications, enabling you to work, win, and grow with us. With a commitment to inclusivity and equal access, we strive to create a fair and supportive environment for all our employees.

Key Requirements
• Excellent communication and conversational skills
• Ability to create trust and persuasive influencing skills
• Excellent written skills for clear and concise responses
• Previous experience using Salesforce essential
• GDPR conscious
• Excellent IT skills and ability to use multiple customer contact systems

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