Casino Customer Experience Ambassador

1 month ago


Sheffield, Sheffield, United Kingdom Grosvenor Casinos Limited Full time

We are seeking a skilled and enthusiastic Electronic Gaming Host to join our team at Grosvenor Casinos Limited. As a key member of our gaming venue team, you will be responsible for delivering exceptional customer experiences, developing relationships with regular customers, and staying up-to-date on the latest industry developments.

You will work closely with colleagues to provide efficient and dynamic service, ensuring that all customers feel welcome and valued. If you have a passion for hospitality, a positive attitude, and a commitment to delivering exceptional customer experiences, we would love to hear from you.

  • Build strong relationships with regular customers, understanding their preferences and tailoring the experience to meet their needs.
  • Work collaboratively with colleagues to provide seamless and efficient service.
  • Stay informed about the latest industry developments, sharing knowledge with customers and colleagues alike.
  • Deliver excellent customer service, responding promptly to customer queries and concerns.
  • Contribute to a positive and inclusive team culture, supporting colleagues and driving team success.

Key Requirements:

  • Key Skills: Excellent communication skills, ability to work under pressure, knowledge of electronic gaming, enthusiasm for delivering exceptional customer experiences.
  • Personal Qualities: Positive attitude, flexibility, ability to build strong relationships.

What We Offer: A competitive salary of £25,000 per annum, a fantastic rewards package, comprehensive training and development opportunities, and the chance to work in a dynamic and fast-paced environment.



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