Customer Success Associate

1 week ago


Sheffield, Sheffield, United Kingdom Airship Services Ltd Full time
About Us

Airship Services Ltd is a pioneering technology company that specializes in delivering innovative solutions to the hospitality industry.

Our team is passionate about creating top-notch experiences for our customers, and we're looking for a skilled Junior Customer Success Executive to join us on this mission.

Job Overview

This role will be based in Sheffield S2 5QX, allowing you to enjoy a great work-life balance and explore the local culture.

The successful candidate will have a strong understanding of customer success principles and be able to drive business growth through effective relationship-building.

Key Responsibilities
  • Client Onboarding: Develop and implement tailored onboarding plans to ensure seamless integration with our solutions.
  • Relationship Management: Foster strong relationships with key stakeholders to identify new opportunities and resolve any issues promptly.
  • Solution Development: Collaborate with cross-functional teams to design and deliver customized solutions that meet our clients' evolving needs.
Requirements

To succeed in this role, you'll need:

  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving abilities.
  • Proven experience in customer-facing roles or a related field.
  • Familiarity with the hospitality industry or a willingness to learn.
What We Offer

We provide a dynamic and supportive work environment, competitive salary, and excellent benefits package.

Salary: £23,000 per annum (based on UK market rates).



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