Customer Experience Associate

2 days ago


Sheffield, Sheffield, United Kingdom Mindbody Full time

We are seeking a highly skilled Customer Experience Associate to join our team at Mindbody. Located in Sheffield, this role will provide exceptional customer service through various channels, primarily phone calls and emails.

Job Description

The successful candidate will work in a high-volume contact center environment, answering customer inquiries and resolving technical product-related issues. This position involves gathering information, troubleshooting problems, and escalating complex issues to higher-level support tiers as necessary.

The ideal candidate will have excellent communication skills, both verbal and written, with the ability to present information clearly and concisely. They should be able to multitask effectively, manage time efficiently, and maintain a customer-service focused mindset.

Key Responsibilities:
  • Provide first-level support to customers through phone calls, emails, chat, and web forums
  • Resolve customer inquiries by questioning and identifying the best resolution or appropriate next steps
  • Troubleshoot basic product-related issues and update account information as needed
  • Escalate complex issues to higher-level support tiers and/or management when required
  • Document customer interactions and call-related notes under the customer's profile
Requirements:
  • 1 year of related customer service or call center experience
  • Ability to handle high volumes of support inquiries while maintaining professional customer service
  • Excellent communication and problem-solving skills
  • Familiarity with internet browsers, multiple phone lines, and basic email functionality
  • Able to quickly learn technical products and functions
Benefits:

This role offers a competitive salary of £28,000 - £30,000 per annum, depending on experience, plus benefits that include

  • Healthcare and pension schemes
  • Ongoing training and development opportunities
  • A collaborative and dynamic work environment
  • Regular working hours from 2:30 pm to 11 pm, Monday to Friday
About Us:

Mindbody is a leading technology platform in the fitness and wellness industry. We bring together the expertise of Mindbody and ClassPass to partner with over 70 fitness studios, gyms, salons, and spas worldwide.



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