Customer Experience Specialist
3 weeks ago
About the Role:
The Customer Experience Executive will be a key member of our high-paced, dynamic team, utilizing all contact centre channels to provide outstanding customer service and build rapport with customers. This role requires a credible, reliable, and customer-centric image of the company, which will excite and entertain.
Key Responsibilities:
- Provide exceptional customer service and resolve customer complaints within SLA.
- Proactively communicate with customers to resolve issues and improve customer satisfaction.
- Support and assist the leadership team in achieving business objectives.
- Stay up-to-date on LCCP and GDPR regulations to ensure compliance.
- Contribute to the enhancement of customer service by providing root cause analysis and making recommendations for improvement.
Requirements:
- Excellent communication and conversational skills with an enthusiastic and friendly approach.
- Ability to create trust and excellent persuasive and influencing skills.
- Previous experience using Salesforce is essential.
- GDPR conscious and excellent IT skills.
About Us:
Rank Interactive is committed to being an inclusive employer, ensuring fair and equal access to our services. We aim to provide a supportive and collaborative work environment that allows our employees to grow and develop their skills.
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