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Customer Experience Specialist
1 month ago
Customer Experience Executive Role Summary
The Customer Experience Executive will be a key member of our high-paced, dynamic team, utilizing all contact centre channels to provide outstanding customer service and build rapport with customers. This role requires a credible, reliable, and customer-centric image of the company, which will excite and entertain.
Key Responsibilities
- Provide exceptional customer service and resolve customer complaints within SLA.
- Proactively communicate with customers to resolve issues and improve customer satisfaction.
- Support the leadership team and contribute to a continual enhancement of customer service.
- Stay up-to-date with LCCP and GDPR regulations to ensure compliance.
- Develop and maintain a deep understanding of our digital and retail brands, as well as customer service expectations.
Requirements
- Excellent communication and conversational skills with an enthusiastic and friendly approach.
- Ability to create trust and excellent persuasive and influencing skills.
- Previous experience using Salesforce is essential.
- GDPR conscious and excellent IT skills.
About Rank Interactive
We're committed to being an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment, please let us know ahead of your interview.
