Customer Experience Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Aviva Full time

Customer Service Role Overview

Aviva is seeking a skilled Customer Service Advisor to provide exceptional service to our customers via phone, live chat, and email. As a key member of our team, you will be responsible for understanding and meeting each customer's unique needs, taking ownership of their cases, and ensuring their satisfaction.

Key Responsibilities

  • Deliver outstanding customer service through effective listening and problem-solving skills.
  • Develop in-depth knowledge of Aviva's products and services to provide personalized recommendations.
  • Work collaboratively with colleagues to share knowledge and support each other in achieving customer satisfaction.
  • Manage multiple customer interactions simultaneously, prioritizing tasks and resolving issues efficiently.
  • Participate in ongoing training and development to enhance skills and stay up-to-date with industry trends.

What We Offer

  • Competitive salary of £28,500 (dependent on location, skills, experience, and qualifications).
  • Bonus opportunity of 8% of annual salary, based on performance and Aviva's targets.
  • Generous pension scheme, with Aviva contributing up to 14%.
  • 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days.
  • Up to 40% discount on Aviva products, plus other retailer discounts.
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and Save As You Earn scheme.
  • Outstandingly supportive policies, including parental and carer's leave.
  • Flexible benefits to suit your needs, including sustainability options like cycle to work.
  • Make a difference through our Aviva Communities and use your 3 paid volunteering days to help others.
  • We prioritize your well-being, offering support and tools to help you thrive.

Aviva's Commitment to Inclusion

We welcome applications from all backgrounds and experiences. If you're excited but unsure if you meet every requirement, we encourage you to apply. We also consider all forms of flexible working, including part-time and job shares.



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