Customer Experience Specialist

4 weeks ago


Sheffield, Sheffield, United Kingdom Aviva Full time

About the Role:

We are seeking a skilled Customer Service Advisor to join our dynamic team at Aviva. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through effective listening and problem-solving.

Key Responsibilities:

  • Provide outstanding service to customers via phone, live chat, and email.
  • Understand and meet each customer's unique needs, taking ownership of their cases and ensuring their satisfaction.
  • Gain in-depth knowledge of our products and develop your understanding of our customer base.
  • Develop strong relationships with customers and colleagues, working collaboratively to achieve shared goals.

What We Offer:

  • Salary - £28,500 (dependent on location, skills, experience, and qualifications)
  • Bonus opportunity - 8% of annual salary, actual amount dependent on performance and Aviva's
  • Generous pension scheme - Aviva will contribute up to 14%, dependent on what you put in
  • 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
  • Up to 40% discount on Aviva products, and other retailer discounts
  • Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
  • Outstandingly supportive policies, including parental and carer's leave
  • Flexible benefits to suit you, including sustainability options such as cycle to work
  • Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
  • We take your well-being seriously, with lots of support and tools

Why Aviva?

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. We consider all forms of flexible working, including part-time and job shares. We flex locations, hours, and working patterns to suit our customers, business, and you. Most of our people are smart working, combining the benefits of flexibility with time together with colleagues.



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