Customer Experience Specialist

4 weeks ago

Sheffield, Sheffield, United Kingdom Daisy Communications Limited Full time
Job Summary

We are seeking a highly skilled Customer Loyalty Advisor to join our team at Daisy Communications Limited. As a key member of our sales-focused organization, you will play a vital role in driving customer loyalty and retention.

Key Responsibilities
  • Develop and maintain strong relationships with customers to understand their needs and preferences.
  • Identify opportunities to increase customer loyalty and retention through targeted sales and marketing initiatives.
  • Collaborate with cross-functional teams to ensure seamless customer experiences and resolve any issues that may arise.
  • Analyze customer data to inform sales strategies and optimize customer engagement.
  • Stay up-to-date with industry trends and best practices to continuously improve customer loyalty and retention efforts.
Requirements
  • Proven track record of success in customer-facing roles, with a strong focus on loyalty and retention.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft packages and ability to learn new systems quickly.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and results-driven individual who is passionate about customer loyalty and retention, we encourage you to apply for this exciting opportunity.

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