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Customer Experience Specialist
4 weeks ago
Join Rank Interactive as a Customer Experience Executive and be part of a dynamic team that delivers exceptional customer service across all contact channels.
About the Role:We are seeking a highly skilled and enthusiastic individual to provide outstanding customer service, build rapport with customers, and create trust and credibility for our company. As a Customer Experience Executive, you will be responsible for complaint resolution, proactive communication with customers, and handling inbound and outbound customer contact.
Key Responsibilities:- Provide exceptional customer service and build relationships based on trust and honesty with customers and colleagues.
- Act as a Brand Ambassador to represent our brands and understand the brand values.
- Understand and comply with key objectives of the Gambling Commission and GDPR to be fully aware of responsibilities regarding Social Compliance and harm prevention.
- Contribute to a continual enhancement of customer service by providing root cause analysis and making recommendations on how to improve procedures and policies for the business.
- Demonstrate a high level of competency with regard to the Contact Centre systems, company policies, and procedures.
- Excellent communication and conversational skills with an enthusiastic and friendly approach.
- Ability to create trust and excellent persuasive and influencing skills.
- Excellent written skills in order to provide clear and concise responses in both email and letter.
- Previous experience using Salesforce essential.
- GDPR conscious.
- Excellent IT skills and ability/capability to use multiple customer contact systems and good proficiency with Microsoft office.
At Rank Interactive, we offer a fantastic salary combined with some leading benefits. We're committed to your growth and development, providing opportunities for leadership training and cutting-edge industry certifications. You'll also have the chance to immerse yourself in new cultures and gain international exposure through our global business.
We're an inclusive employer, ensuring fair and equal access to our services. If you require a reasonable adjustment, please let us know ahead of your interview.
