Customer Success Operations Manager

2 days ago


Sheffield, Sheffield, United Kingdom NuBreed Hotels Limited Full time

**Company Overview**

NuBreed Hotels Limited is a fast-growing startup revolutionising the event-based accommodation market with cutting-edge technology and data-led insights. As a leading provider of hotel booking widgets, we empower event organisers, venues, and ticketing companies to reclaim lost revenue and enhance customer experiences.

We are seeking an experienced **Customer Success Executive** to join our growing team in Sheffield. This hybrid role combines office work with flexible remote days, offering a unique blend of collaboration and autonomy.

Job Description
  • Act as the primary contact for key clients, ensuring seamless access to NuBreed Hotels' products and services.
  • Collaborate with cross-functional teams to execute customer plans effectively, driving business growth and networking opportunities.
  • Develop and implement go-to-market strategies to showcase the EventBeds platform, leveraging commercial acumen and industry knowledge.
Requirements & Skills
  • Minimum 5 years' experience in Account Management or Customer Success, preferably in software or technology businesses.
  • Strong commercial focus with a proven track record in managing clients, driving business growth, and networking.
  • Experience in the hotel industry, events, and/or MICE (Meetings, Incentives, Conferences, and Exhibitions) is highly desirable.
Benefits
  • Competitive base salary: £45,000 per annum.
  • A substantial component derived from success-related bonuses (OTE).
  • Growth opportunities in a fast-growing company with uncapped potential in a global marketplace.
  • State-of-the-art equipment and exclusive discounts on hotel stays.


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