Customer Experience Manager

9 hours ago


Sheffield, Sheffield, United Kingdom Evri Careers Full time

We are Evri Careers, a dynamic company that drives growth and success through innovative decision-making. We are seeking a talented Delivery Excellence Lead to join our team and take ownership of final mile delivery operations.

The primary goal of this role is to deliver exceptional customer experiences by managing final mile performance across delivery units. This involves collaborating with self-employed and SE+ couriers to ensure effective capacity management and round coverage.

The ideal candidate will have prior experience in logistics or transportation management and possess strong analytical skills. They will be able to interpret data to inform service improvements and drive operational excellence.

Key Responsibilities:

  • Lead final mile delivery operations to achieve high levels of customer satisfaction
  • Collaborate with cross-functional teams to optimize service delivery

Requirements:

  • Prior experience in logistics or transportation management
  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills

Estimated Salary: £55,000 per annum, depending on location and experience.



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