Customer Success and Relationship Manager

1 month ago

Sheffield, Sheffield, United Kingdom VRAI Full time

About VRAI

We are a pioneering company that is redefining exceptional human performance and unlocking every individual's full potential.

Our mission is to save lives by delivering cutting-edge simulation solutions to our customers.

We envision a future where simulation is within reach of anyone who needs it, and individuals can access personalized learning environments to develop the skills they need to flourish.

We work closely with leading aerospace, defence, and renewable energy companies to deliver innovative solutions to their end-users.

We believe in creating shared value for our customers, investors, employees, and community by adopting the 'Triple Bottom Line' and the B Corporation constitution.

This means we have a legal obligation to balance sustainable profit with sustainability for people and the planet.

Purpose of the Role

We are seeking a proactive Customer Success and Relationship Manager to join our team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring they derive maximum value from our products and services, and driving customer satisfaction and retention.

This is a hands-on role for someone who will be regularly interacting with new, existing, and potential customers to ensure they have the right resources to use our cutting-edge products in the area of simulation training and data analytics.

The ideal candidate will have proven customer-facing experience and the ability to develop strong relationships with customers to encourage continued business.

Key Responsibilities:

  • Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and effective use of our products.
  • Relationship Management: Develop and maintain strong relationships with key stakeholders, acting as their primary point of contact.
  • Customer Support: Maximise value for customers by ensuring they have the tools and resources they need. Address customer inquiries, resolve issues, and provide timely support to enhance the customer experience.
  • Training and Education: Conduct training sessions and workshops to educate customers about product features and best practices.
  • Performance Monitoring: Track customer engagement and satisfaction metrics, using data to identify areas for improvement.
  • Renevaluations and Upsells: Collaborate with sales teams to identify opportunities for upselling and ensure successful contract renewals.
  • Feedback Loop: Gather and communicate customer feedback to product and development teams to drive continuous improvement.
  • Gathering Data and Reporting: Provide regular reports on customer success metrics, progress, and insights to the management team.
  • Technical Support: Provide high-level technical and product support.
  • Collaboration: Work closely with sales, technical, and product teams to escalate and resolve any major product or service issues.
  • Custodian Advocacy & VOC: Provide a voice for the customer within VRAI to ensure customer feedback is routed to the appropriate teams and that the products and solutions are delivered with the customer at the centre, as per the company values.

Qualifications and Profile:

  • Bachelor's degree in Business, Marketing, or a related field.
  • 3+ years of experience in customer success, business development in technical software and engineering services, or a related role.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers.
  • Problem-solving mindset with a customer-centric approach.
  • Proficient in CRM software and customer success tools and good experience of measuring customer satisfaction and success.
  • Ability to manage multiple priorities and work independently.
  • Previous experience working with similar industries such as aerospace & defence, or related businesses in simulation & training, gaming, cloud, AI, etc. is a distinct advantage.
  • Start-up/scale-up experience in a fast-moving environment is preferable.
  • Ability to work autonomously and take responsibility for the full customer journey by raising, communicating, and ultimately closing issues.
  • Comfortable working to revenue targets with the existing customer base by unlocking additional opportunities - upselling & land and expand deals.

What We Offer:

  • An annual market-based benchmarking salary of €80,000 - €110,000 (dependent on experience).
  • A comprehensive employer pension contribution scheme.
  • 25 days paid annual leave + paid public holidays.
  • An employee assistance programme that includes private medical insurance and mental health support.
  • Flextime and Hybrid working - focus on getting the job done.
  • Paid sick leave.
  • A hardware package.
  • Mission command, you will have freedom to decide how to achieve your mission, and the responsibility to deliver.
  • Be part of a small, dynamic team that has high talent density.

  • Customer Success Advocate

    2 days ago

    Sheffield, Sheffield, United Kingdom The National College Full time

    The National College is seeking a Customer Success Advocate to join our team. As a key member of our organization, you will be responsible for managing key account customers, improving health scores, and handling escalations.The ideal candidate will possess a strong background in customer relationship management, with experience in CRM systems like HubSpot....

  • Customer Relationship Manager

    3 days ago

    Sheffield, Sheffield, United Kingdom Opal Contracting Ltd Full time

    Opal Contracting Ltd is seeking an experienced Sales Development Specialist to join its team. As a key member of the sales team, you will be responsible for developing and maintaining strong relationships with our customers to drive business growth and loyalty.Key responsibilities include:• Building strong relationships with key customers• Identifying...

  • Customer Success Associate

    1 month ago

    Sheffield, Sheffield, United Kingdom Airship Services Ltd Full time

    About UsAirship Services Ltd is a pioneering technology company that specializes in delivering innovative solutions to the hospitality industry.Our team is passionate about creating top-notch experiences for our customers, and we're looking for a skilled Junior Customer Success Executive to join us on this mission.Job OverviewThis role will be based in...

  • Customer Relationship Manager

    5 days ago

    Sheffield, Sheffield, United Kingdom Edwards & Pearce Full time

    We are seeking a highly motivated and experienced Sales professional to join our team at Edwards & Pearce.Job DescriptionThis role involves managing customer relationships, identifying opportunities for growth, and contributing to the sales turnover of the company.Key responsibilities include:Developing customer account plansMonitoring project...

  • Customer Success Advocate

    1 week ago

    Sheffield, Sheffield, United Kingdom Verus Recruitment Full time £22,000

    Customer Success Advocate PositionWe are seeking a highly motivated Customer Success Advocate to join our team in Sheffield. As a Customer Success Advocate, you will be responsible for delivering exceptional customer experiences, building strong relationships, and providing accurate solutions.The Key Responsibilities:Deliver outstanding customer service and...

  • Customer Success Ambassador

    3 days ago

    Sheffield, Sheffield, United Kingdom NOBUL RESOURCING SOLUTIONS LIMITED Full time

    About the RoleAs a dedicated Customer Success Executive at Nobul Resourcing Solutions, you will play a pivotal role in driving customer satisfaction, retention, and referral generation. Your primary focus will be on building and maintaining relationships with existing customers, ensuring their needs are met, and identifying opportunities for upselling and...

  • Customer Relationship Ambassador

    5 days ago

    Sheffield, Sheffield, United Kingdom Opal Contracting Ltd Full time

    We are seeking an experienced CUSTOMER RELATIONSHIP AMBASSADOR to join our team at Opal Contracting Ltd. This is an exciting opportunity to drive business growth by developing strong relationships with clients and identifying new sales opportunities.About the RoleThe successful candidate will be responsible for:Building key relationships with clients to...

  • Customer Success Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom NuBreed Hotels Limited Full time

    Unlock Career Opportunities at NuBreed Hotels Limited">Are you a seasoned professional with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with clients to drive business growth? We're seeking an accomplished Customer Success Manager to join our dynamic team at NuBreed Hotels...

  • Customer Relationship Specialist

    2 days ago

    Sheffield, Sheffield, United Kingdom CV-Library Full time

    Citation is seeking a talented Customer Relationship Specialist to join our expanding team. As a Client Experience Manager, you will be responsible for contacting our existing client base to discuss their service and maintain relationships.The ideal candidate will have excellent communication skills, particularly on the phone, and the ability to learn...

  • Customer Relationship Executive

    5 days ago

    Sheffield, Sheffield, United Kingdom Verus Recruitment Full time £32,000

    **Career Opportunity at Verus Recruitment**We are a dynamic recruitment agency looking for an experienced Account Manager to join our team. As an Account Manager, you will play a critical role in driving business growth and delivering exceptional customer service to our clients.**Job Description:**The successful candidate will have a proven track record in...

  • Customer Relationship Manager

    4 weeks ago

    Sheffield, Sheffield, United Kingdom Leviat EU Full time

    About the Opportunity We are looking for a talented Customer Relationship Manager - UK Masonry to join our team based in Sheffield, UK. As a key member of our sales team, you will be responsible for building strong relationships with customers, identifying new business opportunities, and driving sales growth. Main Responsibilities Develop and maintain...

  • Customer Success Liaison

    7 days ago

    Sheffield, Sheffield, United Kingdom Gleeson Homes Careers Full time

    About Gleeson Homes Careers">Gleeson Homes Careers is a leading provider of quality, low-cost homes. Our mission is to provide affordable housing solutions for those who need them most.">Job Requirements">We are seeking a highly skilled and motivated Customer Success Liaison to join our sales team. As a Customer Success Liaison, you will be responsible for...

  • Customer Success Operations Manager

    2 days ago

    Sheffield, Sheffield, United Kingdom NuBreed Hotels Limited Full time

    **Company Overview**NuBreed Hotels Limited is a fast-growing startup revolutionising the event-based accommodation market with cutting-edge technology and data-led insights. As a leading provider of hotel booking widgets, we empower event organisers, venues, and ticketing companies to reclaim lost revenue and enhance customer experiences.We are seeking an...

  • Customer Success Strategist

    1 month ago

    Sheffield, Sheffield, United Kingdom National Online Safety Full time

    About UsNational Online Safety is a leading EdTech company providing SaaS-based CPD to over 45,000 schools globally.Salary: £90,000 - £110,000 per annumAbout the RoleWe are seeking an experienced Customer Success professional to lead our team and shape our customer success strategy for over 16,000 schools. As a pivotal leader, you will be responsible for...

  • EMEA Regional Customer Success Strategist

    1 month ago

    Sheffield, Sheffield, United Kingdom Vodori Full time

    Customer Success Manager Job DescriptionVodori is a SaaS technology company building robust, cloud-based software for life science companies. We are seeking an experienced Customer Success Manager to join our EMEA team.About the RoleThe ideal candidate will have 4-7 years of experience in a customer-facing SaaS role, such as consulting, account management or...

  • Client Relationship Manager

    2 weeks ago

    Sheffield, Sheffield, United Kingdom Willcox Matthews Ltd Full time

    Sales Engineer - Job Summary:  Our client, an American multi-national manufacturer based in the West Midlands, is seeking a skilled Client Relationship Manager to join their team. The successful candidate will have experience of growing, nurturing and developing key customer accounts, as well as generating new business. The company supplies into various...

  • Customer Relationship Specialist

    3 days ago

    Sheffield, Sheffield, United Kingdom Opal Contracting Ltd Full time

    Role OverviewThis is an exciting opportunity to join our dynamic team as a Customer Relationship Specialist. You will work closely with our customers to understand their needs, provide solutions, and drive revenue growth for our business.

  • Client Relationship Manager

    2 months ago

    Sheffield, Sheffield, United Kingdom beBee Professionals Full time £30,000 - £45,000

    At beBee Professionals, we are looking for a Client Relationship Manager to join our team in Sheffield, United Kingdom. The successful candidate will have a strong background in managing client relationships, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are...

  • Customer Success Coordinator

    1 month ago

    Sheffield, Sheffield, United Kingdom Airship Services Ltd Full time

    We are seeking an enthusiastic and detail-oriented Junior Customer Success Executive to join our team at Airship Services Ltd.About Us:Airship is a growing company passionate about delivering top-notch technology to customers in the Hospitality industry. We pride ourselves on providing innovative products and excellent customer service. Our collaborative and...

  • Client Success Manager

    1 week ago

    Sheffield, Sheffield, United Kingdom Sopra Banking Software SA Full time

    Sopra Banking Software SA, a leading global financial technology company, is seeking an experienced Client Relationship Manager to join its team.Job OverviewThe successful candidate will be responsible for ensuring the success and satisfaction of our ISA product line clients through close collaboration with our teams and clients to understand their needs and...