AWS Enterprise Support Technical Account Manager
4 weeks ago
AWS Enterprise Support is seeking a Technical Account Manager to join our team. As a Technical Account Manager, you will be the principal technical advisor and voice of the customer to organizations ranging from start-ups to Fortune 500 enterprises.
You will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customer's environment, and drive discussions with senior leadership regarding incidents, trade-offs, support and risk management.
The close relationships developed with your customers will allow you to understand their business/operational needs and technical challenges, and help them achieve the greatest value from AWS.
Key Responsibilities:
- Provide strategic technical guidance to help plan and build solutions using best practices
- Proactively keep your customers' AWS environments operationally healthy and resilient
- Develop and maintain close relationships with customers to understand their business/operational needs and technical challenges
Requirements:
- Leading technical internal enterprise teams or external customer-facing experience with C-suite influence
- Experience in operational services or support environment
- Experience in influencing management stakeholders on technical, operational or business strategic decisions
- Experience with AWS services and/or other cloud offerings
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