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Technical Account Manager, Cross Enterprise

1 month ago

London, Greater London, United Kingdom Amazon Full time

About the Role

We are seeking a highly skilled Technical Account Manager to join our Korea Enterprise Support team. As a Technical Account Manager, you will be responsible for providing strategic technical guidance and support to our enterprise customers, helping them to achieve their business goals and objectives.

Key Responsibilities

  • Provide field support to resolve inquiries from Enterprise customers regarding AWS services or Cloud.
  • Complete analysis and present periodic reviews of operational performance to customers.
  • Provide detailed reviews of service disruptions, metrics, and detailed pre-launch planning.
  • Ensure AWS environments remain operationally healthy while reducing cost and complexity.
  • Foster trusting relationships with customers, understanding their business needs and technical challenges.
  • Lead technical discussions with senior leadership regarding incidents, trade-offs, and risk management.
  • Work directly with AWS global engineering and service teams to resolve customer issues.

About AWS

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Why AWS?

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

About the Team

The Korea Enterprise Support team is one of the fastest-growing organizations within Amazon Web Services (AWS) and helps customers of all industries and sizes gain the best value and service from AWS. We are looking for a Technical Account Manager to support our customers' innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless, and more.