Technical Solutions Advisor
4 weeks ago
Technical Account Manager
AWS EMEA SARL (UK Branch) is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be the primary point of contact for our enterprise customers, providing technical guidance and support to help them achieve their business goals on AWS.
You will work closely with our customers to understand their technical challenges and develop strategic plans to address them. This will involve collaborating with cross-functional teams within AWS, including Solutions Architects, Business Developers, and Professional Services Consultants.
In this role, you will be responsible for:
- Developing trusting relationships with customers and understanding their business needs and drivers
- Providing technical guidance and support to customers, including solving complex technical issues and troubleshooting
- Collaborating with customers to develop strategic plans to address their technical challenges
- Advocating for customer needs to overcome adoption blockers and drive new feature development
- Improving customer capabilities by running workshops, operations, and architecture reviews
- Ensuring AWS environments remain operationally healthy while reducing costs and driving efficiencies to mitigate risks in customer operations plans and product adoption
AWS EMEA SARL (UK Branch) is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers, including public sector. We believe that world-class support is critical to customer success, and we partner with a global list of customers building mission-critical applications on top of AWS services.
We are committed to a diverse and inclusive workplace to deliver the best results for our customers. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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