Customer Service Advisor
5 days ago
About the Role
As a Customer Service Advisor - Technical Solutions at Utility Warehouse, you'll be responsible for resolving technical issues related to our telecoms products. This includes problems such as slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, billing and barring issues, taking payments, and more.
You'll be the first point of contact for our customers across multiple channels (phone, email, live chat), providing first-class support and going above and beyond to resolve their queries. To succeed in this role, you'll need to have excellent communication skills, be able to work well under pressure, and have a strong passion for delivering exceptional customer experiences.
As part of our award-winning Customer Services team, you'll contribute to ensuring that our customers receive the level of service they expect from us. You'll work closely with your team to troubleshoot issues, identify solutions, and provide timely resolutions to customers.
Key Skills and Qualifications:
- Excellent communication and problem-solving skills
- Ability to work well under pressure and meet targets
- Strong passion for delivering exceptional customer experiences
- Basic understanding of broadband services delivery (ADSL, PSTN, FTTC, and FTTP)
What We Offer:
- A competitive salary of £23,000-£25,044, depending on experience
- 33 days holiday, including Bank Holidays
- A full induction and all necessary equipment
- Discounts on our services and a Cashback Card
- A matched contribution pension scheme and life assurance
- An Employee Assistance Programme, including free counselling and legal advice
- A virtual GP service and discounts on healthcare plans
- Enhanced family-friendly policies
- Ongoing learning and development opportunities
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