Service Desk Engineer

4 weeks ago


Cambridge, Cambridgeshire, United Kingdom eTech Partners Full time
Job Overview

As a Service Desk/1st Support Engineer, you will be the first point of contact for our clients, providing technical support and resolving issues in a timely and efficient manner.

Key Responsibilities:

  • Logging and escalating calls to ensure timely resolution.
  • Prioritizing and responding to calls within agreed service level agreements.
  • Supporting the rollout of new applications and hardware across the business.
  • Troubleshooting and resolving hardware, software, and network issues, with a focus on Microsoft products.
  • Assisting with user account management, including password resets and access permissions.
  • Documenting all support activities and maintaining accurate records.

Benefits:

  • Opportunities for career progression and professional development.
  • Competitive salary and benefits package.
  • 25 days annual leave plus bank holidays.
  • On-the-job training and development opportunities.
  • A supportive team environment and company social events.

eTech Partners is a dynamic and growing company, and we are seeking a motivated and enthusiastic individual to join our team as a Service Desk/1st Support Engineer.

Please submit your CV in Word format to be considered for this exciting opportunity.

By applying for this role, you acknowledge that eTech Partners will collect and use your personal information in accordance with our Privacy Notice.



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