Customer Liaison Service Desk Specialist

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Belcan Full time
About the Role:

As a Customer Service Liaison at Belcan, you will be part of our on-site team for a prestigious scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services. Your key responsibility will be to oversee handling incoming customer service requests, enquires and customer complaints and assigning them to the relevant areas of responsibility. You will also follow up on requests until they are completed ensuring the customer is updated on any issues or delays.

Key Responsibilities:

• Manage customer communications, managing their needs and requirements.
• Track information, produce daily reports, connect with Technical SME's (Subject matter experts), connect with customers, act as a point of escalation, post job completion surveys, chase customer approvals and monitor resolution of incidents, escalating or reassign where necessary.

Requirements:

As a Customer Service Liaison, you will be a problem-solving specialist with a passion for delivering excellent customer service. You will be able to work effectively in a team environment and have excellent communication skills. You will also have the ability to work under pressure and meet deadlines.

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