Customer Service Liaison

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Jagex Limited Full time
Job Title: Player Support Liaison

About the Role:

At Jagex Limited, we are seeking an experienced Player Support Liaison to join our team in Cambridge. As a key member of our Games Operations department, you will play a vital role in ensuring the health and safety of our games, while also providing exceptional support to our players.

Key Responsibilities:

- Manage brand, IP, community safety and game health risks
- Own allocated products road map and feed into a detailed global product schedule for Games Operations
- Maintain strong stakeholder relationships with product teams, championing the Voice of the Player within the business
- Be a Brand advocate for Jagex, internally and externally, seeking opportunities to realise brand capital
- Additional strategic management and project responsibilities, agreed with Head of Player Support

What We're Looking For:

- Proven ability to adapt in a fast-paced, product-led environment
- Experience managing the needs of product and support teams to achieve the best outcomes for our players
- Excellent communication skills
- Experience managing complex projects
- Experience developing and implementing Duty of Care approaches to safeguard players and the business from risk
- Team player with experience working with multiple stakeholders
- Experience in the gaming industry, working with product teams with experience in customer-facing roles

What We Offer:

- Private Healthcare, including Dental Plan
- Minimum 6% Pension contributions
- Employee Assistance Programme & on-site Counselling
- Life Insurance
- Discretionary annual performance bonus
- Enhanced family leave policies from day 1
- Flexible working hours
- 25 days annual leave + Bank holidays & the option to buy/sell holidays

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