Customer Service Liaison

6 days ago


Cambridge, Cambridgeshire, United Kingdom SGS Full time

Main Responsibilities



  • Develop and maintain excellent working relationships with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
  • Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
  • Act as LIMS 'Superuser' in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting.
  • Acompany the Commercial team as appropriate on pre and post sales visits.
  • Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
  • Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
  • Specific reporting and data entry of the Pesticides laboratory results.
  • Support the Customer Services Manager (CSM) in implementing new procedures and identify where efficiencies can be made.

Key Requirements



  • Able to demonstrate a willingness to learn and adapt flexibility to change.
  • English, Maths & Science GSCE A*-C or Equivalent.
  • I.T. literate – including good knowledge of PowerPoint, Excel and Word.
  • Strong focus on attention to detail.
  • Strongly IT literate.

Desirable Qualifications



  • Knowledge of LIMS databases.
  • Knowledge of food safety and quality.
  • Full driving licence.


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