Customer Service Liaison
6 days ago
Main Responsibilities
- Develop and maintain excellent working relationships with customers to ensure that their requirements are met and that they are receiving an exceptional level of service.
- Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
- Act as LIMS 'Superuser' in relation to onboarding and training new customers and supporting other LIMS users with training or troubleshooting.
- Acompany the Commercial team as appropriate on pre and post sales visits.
- Development, management and maintenance of Service Level Agreements for all customers in line with quality standards.
- Ensure that customer issues are dealt with in an efficient manner, informing the Customer Services Manager of any problems that may arise.
- Specific reporting and data entry of the Pesticides laboratory results.
- Support the Customer Services Manager (CSM) in implementing new procedures and identify where efficiencies can be made.
Key Requirements
- Able to demonstrate a willingness to learn and adapt flexibility to change.
- English, Maths & Science GSCE A*-C or Equivalent.
- I.T. literate – including good knowledge of PowerPoint, Excel and Word.
- Strong focus on attention to detail.
- Strongly IT literate.
Desirable Qualifications
- Knowledge of LIMS databases.
- Knowledge of food safety and quality.
- Full driving licence.
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