Customer Liaison Officer
3 weeks ago
About the Role:
We are seeking a Customer Liaison Officer to deliver excellent service and support through our local teams, who understand the importance of working together for the local community.
Key Responsibilities:
- Provide a front-line professional service to all customers - pro-actively deliver a positive experience.
- Coordinate and deliver all customer operational related tasks and communication materials as appropriate.
- Ensure customer appointments are attended on time and to standard.
- Proactively support the Planned Works Supervisor as required.
- Encourage positive relationships between Mears and the customer, ensuring all actions are followed up and communicated effectively.
- Support Customer Service Centre with resolution of front-line complaints and queries.
- Engage customers in a positive way, involve them in the overall delivery process, keeping them informed of progress on works and manage expectations.
- Convey accurate and timely information to customers and operational team, in clear simple terms.
- Ensure customers opinions are acknowledged and feedback into operational teams.
- Act as a Mears brand ambassador.
- Ensure all related policy, process and procedures are fully adhered to.
Requirements:
- UK Full Driving Licence.
- Previous Experience in a Customer facing role.
- Experience with Administrative tasks.
- Good Communication skills.
Benefits:
- 25 days annual leave plus bank holidays.
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work.
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more.
- Family friendly policies.
- Van and Fuel card.
- EAP.
Mears Group is a Disability confident employer and recognises our people as our greatest asset, we hire individuality, recognising and valuing everyone is individual and ensuring equal access to opportunities for all regardless of social economic background or individual make up.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks either before or upon commencement of employment.
-
Customer Service Liaison
2 days ago
Cambridge, Cambridgeshire, United Kingdom SGS UK Limited Full timeAbout the RoleAt SGS UK Limited, we are seeking a skilled and dedicated Customer Service Liaison to join our team. As a Customer Service Liaison, you will be responsible for developing and maintaining excellent working relationships with our customers to ensure that their requirements are met and that they receive an exceptional level of service.Key...
-
Customer Service Liaison
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom Belcan Full timeAbout the Role:Belcan is seeking a skilled Customer Service Liaison to join our team. As a key member of our Service Desk, you will be responsible for managing customer communications, tracking information, and producing daily reports.Key Responsibilities:Manage customer communications and track informationProduce daily reports and connect with Technical...
-
Customer Service Liaison Specialist
2 days ago
Cambridge, Cambridgeshire, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeAs a Customer Service Liaison Specialist at Belcan, you will be part of our on-site team for a renowned scientific and pharmaceutical company.About the role:As a Customer Service Liaison Specialist, you will be the primary point of contact for customers, providing exceptional service and resolving any issues that may arise.Key responsibilities...
-
Customer Liaison Service Desk Representative
2 days ago
Cambridge, Cambridgeshire, United Kingdom Belcan Technical Recruiting (UK) Ltd Full timeJob Title: Customer Service LiaisonAs a Customer Service Liaison at Belcan Technical Recruiting (UK) Ltd, you will be part of a prestigious team.About the Role:As a Customer Service Liaison, you will be responsible for delivering excellent customer service and solving problems with a passion for customer satisfaction.Key Responsibilities:• Provide customer...
-
Customer Liaison Support Specialist
3 days ago
Cambridge, Cambridgeshire, United Kingdom Belcan Full timeAbout the RoleAs a Customer Service Liaison at Belcan, you will be part of our on-site team for a prestigious company. Your primary responsibility will be to serve as the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services.
-
Customer Service Liaison
2 days ago
Cambridge, Cambridgeshire, United Kingdom Jagex Limited Full timeJob Title: Player Support LiaisonAbout the Role:At Jagex Limited, we are seeking an experienced Player Support Liaison to join our team in Cambridge. As a key member of our Games Operations department, you will play a vital role in ensuring the health and safety of our games, while also providing exceptional support to our players.Key Responsibilities:-...
-
Customer Liaison Service Desk Representative
6 days ago
Cambridge, Cambridgeshire, United Kingdom Belcan Technical Recruiting Ltd Full timeAbout the Role:As a Customer Service Liaison at Belcan, you will be the key connector between the customer and frontline FM services. You will oversee handling incoming customer service requests, enquires and customer complaints and assigning them to the relevant areas of responsibility.Key Responsibilities:Manage customer communications, managing their...
-
Beta Liaison
6 days ago
Cambridge, Cambridgeshire, United Kingdom inMusic Full timeAbout inMusicWe are a family of leading music technology and consumer electronic brands, living and breathing music. Our team incorporates and builds upon the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries.Our brands include Akai Professional, Alesis, Alto...
-
Beta Liaison
5 days ago
Cambridge, Cambridgeshire, United Kingdom inMusic Full timeAbout inMusicinMusic is a family of leading music technology and consumer electronic brands. We live and breathe music, incorporating the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries.Our brands include Akai Professional, Alesis, Alto Professional, Denon DJ, Denon...
-
Customer Liaison Service Desk Specialist
7 days ago
Cambridge, Cambridgeshire, United Kingdom Belcan Full timeAbout the Role:As a Customer Service Liaison at Belcan, you will be part of our on-site team for a prestigious scientific and pharmaceutical company. You will be the main link between the FM Service Desk, hard services, soft services, and the customer for all ongoing jobs related to asset maintenance and site services. Your key responsibility will be to...
-
Beta Liaison
1 week ago
Cambridge, Cambridgeshire, United Kingdom inMusic Full timeAbout the Role:We are seeking a highly skilled and customer-focused individual to join our beta liaison team at inMusic. As a key member of our team, you will be responsible for providing exceptional support to beta testers, ensuring a seamless experience and gathering valuable feedback to inform product development.Key Responsibilities:Respond to beta...
-
Customer Service Liaison
2 days ago
Cambridge, Cambridgeshire, United Kingdom EC Resourcing Full timeWe are seeking a German Customer Service Administrator to provide exceptional customer support to our clients in the luxury holiday lettings industry. As a hybrid role, the position offers a flexible schedule with the potential to become full-time.Your primary responsibilities will include:Handling customer inquiries via telephone and email with excellent...
-
Customer Service Liaison
6 days ago
Cambridge, Cambridgeshire, United Kingdom Pertemps Bond Full timeCustomer Service Advisor RoleAre you a detail-oriented individual with excellent communication skills? Do you thrive in fast-paced environments and enjoy ensuring everything runs smoothly?This is a fantastic opportunity to join a top maintenance company as a Customer Service Advisor. As a key member of the operations team, you will be responsible for...
-
Software Beta Liaison Specialist
1 day ago
Cambridge, Cambridgeshire, United Kingdom inMusic Full timeAbout UsWe are a family of leading music technology and consumer electronic brands, dedicated to bringing music to people. At inMusic, we live and breathe music, incorporating the latest engineering, design, and technology in the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries.Some of our leading brands include Akai...
-
Academies Liaison Officer
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Ad Warrior Full timeJob Title: Academies OfficerWe are seeking a highly motivated and organized individual to join our team as an Academies Officer at Ad Warrior.Key Responsibilities:Support the day-to-day operations of our primary school in Histon, Cambridge.Assist with administrative tasks, including data entry and record-keeping.Collaborate with teachers and staff to ensure...
-
Academies Liaison Officer
4 weeks ago
Cambridge, Cambridgeshire, United Kingdom Ad Warrior Full timeJob Title: Academies OfficerWe are seeking a highly motivated and organized individual to join our team as an Academies Officer at Ad Warrior.Key Responsibilities:Support the day-to-day operations of our primary school in Histon, Cambridge.Assist with administrative tasks, including data entry and record-keeping.Collaborate with teachers and staff to ensure...
-
Music Industry Liaison
2 weeks ago
Cambridge, Cambridgeshire, United Kingdom inMusic Full timeAbout inMusicinMusic is a leading family of music technology and consumer electronic brands. We are passionate about music and innovation, and we strive to bring the latest engineering, design, and technology to the DJ, Music Production, Pro Audio, Musical Instrument, and Consumer Electronics industries.Role OverviewWe are seeking a highly skilled and...
-
Beta Liaison
7 days ago
Cambridge, Cambridgeshire, United Kingdom inMusic Full timeAbout the RoleWe are seeking a highly skilled Beta Liaison to join our team at inMusic. As a Beta Liaison, you will be responsible for providing exceptional customer support to beta testers, ensuring a seamless experience with our software and hardware products.Your key responsibilities will include:Responding to beta testers' inquiries through various...
-
Cambridge, Cambridgeshire, United Kingdom Cambridge University Hospital NHS Foundation Trust Full timeAbout the RoleWe are seeking an exceptional Rota Coordinator and Liaison Officer to join our Trauma and Orthopaedic Department at Cambridge University Hospitals NHS Foundation Trust. As a key member of our team, you will be responsible for the day-to-day management of the doctor rota, ensuring safe staffing levels for the orthopaedic wards, clinics, and...
-
Cambridge, Cambridgeshire, United Kingdom Cambridge University Hospital NHS Foundation Trust Full timeAbout the RoleWe are seeking a highly organized and communicative individual to join our Trauma and Orthopaedic Department as a Rota Coordinator and Liaison Officer. This exciting opportunity will involve coordinating the doctors' rota, ensuring safe staffing levels, and providing support to the trauma operational team.Key ResponsibilitiesCoordinate the...