Global Client Support Manager

1 week ago


London, Greater London, United Kingdom Sequel Business Solutions Ltd Full time
Company Overview

At Sequel Business Solutions Ltd, we pride ourselves on being a market leader in the provision of software to the global insurance industry. We offer streamlined end-to-end management of all insurance and reinsurance business to brokers, underwriters and intermediaries through our Sequel product suite.

Job Description

This is a fantastic opportunity to work with a dynamic team and contribute to our mission of empowering communities and businesses to make better decisions on risk, faster. The successful candidate will be responsible for delivering contracted Business-As-Usual support services typically adhering to ITIL v3 framework of Service Transition, Service Operations and Continuous Service Improvement.

  • To collect information relating to client requirements pertaining to incidents and service requests through IT Service Management tooling.
  • To elevate and engage with Technical Support, development and service delivery management teams as required.
  • To demonstrate a strong knowledge of business processes and associated products which we sell to help clients deliver their business processes.
Benefits

We offer competitive salaries, flexible working options, and professional development opportunities to support your growth and success. You will also have access to our state-of-the-art facilities and equipment, and a comprehensive benefits package including health insurance, pension scheme, and annual leave.



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