Head of Client Relations

2 months ago


London, Greater London, United Kingdom Papaya Global Full time

We are seeking a highly skilled Enterprise Account Manager to join our team at Papaya Global. As a key member of our sales organization, you will be responsible for driving revenue growth by identifying opportunities for upselling and cross-selling within client accounts.

You will work closely with cross-functional teams to ensure accountability and sustainability of the account. Your primary goal will be to develop and maintain long-term relationships with stakeholders of Papaya's most valuable accounts.

Responsibilities:

  • Develop and maintain long-term relationships with stakeholders of Papaya's most valuable accounts.
  • Drive revenue growth by identifying opportunities for upselling and cross-selling within client accounts.
  • Collaborate with the Regional lead and internal teams to develop and execute amendments supporting new solutions.
  • Ensure exceptional service delivery by meeting and exceeding client expectations, promptly addressing and resolving issues, and conducting regular partnership calls to understand clients' business needs and future.

Requirements:

  • Bachelor's degree in business, marketing, or a related field.
  • 5-7 years' experience in account management or sales.
  • Knowledge of Payroll, HRIS, or Fintech industries.
  • Proficiency with CRM software and project management tools.
  • Client-focused with a passion for outstanding service.
  • Strong organizational and time management skills.

Salary Estimate: $120,000 - $180,000 per year based on location and experience.

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