Head of Client Relations

6 days ago

London, Greater London, United Kingdom Ascential Full time

We are looking for a highly skilled Head of Client Relations to join our team in London. This role comes with a salary of £90,000 - £125,000 per annum, plus a comprehensive benefits package and flexible working arrangements.

About the Opportunity

This is an exciting opportunity to lead our client relations efforts and drive growth, retention, and strategic development of client accounts. You will work closely with senior leaders to align account development goals with broader business objectives.

Key Accountabilities
  • Develop and implement account strategies that focus on deepening client relationships.
  • Conduct regular reviews of account performance, client feedback, and future opportunities.
  • Develop comprehensive account plans with clear objectives, timelines, and measurable outcomes.
  • Identify potential risks in client relationships and proactively address them.
  • Ensure compliance with all contractual and regulatory requirements.
  • Monitor and address client satisfaction metrics such as Net Promoter Score (NPS), acting on feedback to enhance experiences.
  • Contribute to the overall strategic planning of the advisory function by identifying areas for growth and innovation.
  • Build and lead a high-performing account development team, fostering a culture of accountability and excellence.
  • Implement efficient account management processes and tools to track performance, manage opportunities, and maintain clear communication.
Essential Skills and Qualifications
  • Strong experience in account management, business development, or client services roles, ideally in professional services, consulting, or advisory.
  • Proven track record of growing and managing large-scale accounts or portfolios, including revenue and portability targets.
  • Knowledge of the Creative industry desirable but not essential.
  • Experience leading and mentoring account management teams.
  • Strong command of CRM systems and data analysis tools.
  • Familiarity with pricing models, contract negotiations, and financial performance analysis.
  • Experience in pipeline management, forecasting, and reporting on revenue performance.

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