Insurance Fraud Investigator
3 days ago
We are seeking a talented professional to join our client, a leading insurance and technology organisation in Manchester. This role offers an exciting opportunity to protect the business and customers from fraud by investigating suspected fraudulent claims.
The CompanyThis award-winning group delivers market-leading services across multiple sites and offers flexible working arrangements.
The RoleAs an Insurance Fraud Investigator, you'll manage a portfolio of suspected organised/opportunistic accidental damage claims, conduct interviews, and collaborate with internal colleagues and third-party suppliers.
- Manage suspected claims in accordance with company procedures and SLAs
- Conduct telephone interviews with customers and engage external suppliers
- Perform open source and desktop enquiries using various databases
- Assess evidence and provide regular updates to involved parties
- Meet agreed fraud KPIs and targets while ensuring compliance with company policies
Estimated salary: £40,000 - £60,000 per annum.
Required knowledge and experience:- Proven track record of managing a caseload with adherence to SLAs
- Strong understanding of FCA, Consumer Duty, and FOS
- Good understanding of the motor insurance industry
- Excellent analytical, problem-solving, and communication skills
- Self-motivated with a proactive approach and positive attitude
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