Insurance Fraud Investigator

3 days ago


Haywards Heath, West Sussex, United Kingdom MERJE Full time

We are seeking a talented professional to join our client, a leading insurance and technology organisation in Manchester. This role offers an exciting opportunity to protect the business and customers from fraud by investigating suspected fraudulent claims.

The Company

This award-winning group delivers market-leading services across multiple sites and offers flexible working arrangements.

The Role

As an Insurance Fraud Investigator, you'll manage a portfolio of suspected organised/opportunistic accidental damage claims, conduct interviews, and collaborate with internal colleagues and third-party suppliers.

  • Manage suspected claims in accordance with company procedures and SLAs
  • Conduct telephone interviews with customers and engage external suppliers
  • Perform open source and desktop enquiries using various databases
  • Assess evidence and provide regular updates to involved parties
  • Meet agreed fraud KPIs and targets while ensuring compliance with company policies

Estimated salary: £40,000 - £60,000 per annum.

Required knowledge and experience:
  • Proven track record of managing a caseload with adherence to SLAs
  • Strong understanding of FCA, Consumer Duty, and FOS
  • Good understanding of the motor insurance industry
  • Excellent analytical, problem-solving, and communication skills
  • Self-motivated with a proactive approach and positive attitude


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