Fraud Team Leader

7 months ago

Haywards Heath, United Kingdom First Central Services Full time

Location:

- Haywards Heath
- Salary:

- from £37,000 depending on experience
- Department:

- Customer & Operations

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

We're looking for a **Fraud Team Leader - SIU** (Serious Investigation Unit) to helm our team of intelligence analysts and champion our counter fraud services? Step right up

Supervising a team, you'll ensure they delve into claims and policies as per company protocols while fostering a top-notch intelligence model. Oh, and making sure our counter fraud services business plan gets the spotlight it deserves

Working flexibly, you'll spend most of your time working from home, with a day a week in the office, so living close to Haywards Heath, West Sussex is a must But of course, it’s your choice - if you prefer to be in the office more - that's good with us too.

**You'd be a great fit if you've**:

- significant experience in investigating claims fraud, coupled with a track record of effectively managing intelligence teams
- got a way with words—great verbal and written communication skills along with negotiation and the power to influence
- got time management wizardry and a gift for motivating in high-pressure environments
- got experience of problem-solving and a logical approach to tackling issues

**What's Involved**:

- Ensure delivery of the counter fraud services business plan and Intelligence targets
- Provide regular reports to the Intelligence Manager on the status of KPIs and SLAs
- Assist the team with any queries and handle the more complex requests where appropriate
- Responsible for conducting staff management duties including, Conducting regular reviews to check the accuracy and quality of employees’ work; Delivering coaching and feedback to the team to achieve KPIs and SLAs, and conducting regular performance reviews and 1-2-1s; including probationary reviews and annual appraisals; Deal with all employee issues including monitoring absence and conducting disciplinaries; Assist the recruitment process; Assist with the training of new recruits, or re-training of current employees when required
- Have input into and manage departmental procedures specifically in relation to claims fraud investigations and intelligence, and drive improvements in processes, procedures and systems
- Ensure all intelligence received is accurately recorded, correctly and professionally processed, to ensure maximum adherence to data security
- Ensure all received intelligence is up loaded to appropriate counter fraud systems, in a timely manner, to prevent identified entities from insuring with 1ST CENTRAL.
- Act as a witness on behalf of the company when requested by the police, potentially attending court in other parts of the country and being cross examined by the prosecution, sometimes in the presence of a jury.
- Ensure all Fraud Intelligence analysts are compliant with TCF principles when liaising with customers and handling queries, and ensure own personal compliance with TCF principles
- To work closely with other Counter Fraud Services teams and departments to ensure consistency and best practice

**Job Specific Competencies**:
**Experience & Skills**
- Extensive claims fraud investigation experience
- Experience of managing an intelligence team
- Solid experience of auditing
- Excellent communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Strong leadership and people management skills with the ability to motivate employees in a high-pressured environment
- Problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good numeracy and literacy skills
- Computer literate

**Behaviours**
- Commercially focused
- Self motivated and enthusiastic
- Takes initiative to make decisions
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
- Able to work on your own initiative and as part of a team
- A flexible approach and positive attitude
- Confident in presenting complex information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business

If you’re pumped about spearheading a team, ensuring our counter fraud game is top-notch, and driving success, we want to hear fr

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