Customer Relations Executive

6 months ago

Haywards Heath, United Kingdom First Central Insurance Management Ltd Full time

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. 

Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; it creates the insights we need to give the right cover to the right customers at the right price. But, it’s the people inside and outside our business that power us. They make us stand out, help us succeed. We’re ambitious. We’re growing. We’ve won awards.

We really love to provide our customers with real peace of mind and our most valuable asset? that’s you

Do you thrive to be the best in a customer service role, love to see a happy outcome knowing you have been investigating a problem and resolving any issues that arise? Keeping customers updated is key so why not consider a fantastic job in our Customer Relations team?

You’ll be a super communicator, caring and compassionate for building customer relationships and resolving our customer problems. You’ll actively handle all complaints from the business ensuring they are resolved in a timely manner.

You’ll administer the complaints handling process and support the department to minimise the number of complaints received, so an excellent background in complaint handling or similar in this will be key to our role.

We have an opportunity for a Customer Relations Executive to join our team in Haywards Heath, West Sussex.

Go on, lets take a look at your application and see if you are ready for anything?

Job Responsibilities:

Recording, thorough investigation and resolving of customer complaints in a timely manner in line with company process and KPIs Communicate with policyholders by email, post, telephone and other non-voice contact, in a polite and professional manner Accountable for individual complaints across all areas Liaise with the appropriate business areas when investigating and resolving complaints Act as a referral point for complaints from other areas of the business Provide feedback with regards to complaint outcomes, issues, trends and root causes, so it can be addressed with the business accordingly Make fair and reasonable decisions which are in line with department guidelines Handle complex complaints as necessary to ensure that targets are met Build relationships with all business areas Comply with health and safety policies, data protection rules and TCF philosophies at all times Ensure that all work is carried out to a high level of accuracy and ensure compliance with all company and other relevant standards Support the implementation of the Customer Relations Strategy so that Customer Relations is not seen as only responding to complaints


Skills and Experience:

Previous experience of working in a customer service environment with experience in handling complaints Experience of working within the insurance sector or financial services (Motor insurance an advantage) Excellent track record in resolving customer expressions of dissatisfaction, balancing customer and company needs Good experience of making commercially aware but customer-focused decisions Some understanding of root cause analysis and sound knowledge of complaints handling Some knowledge of insurance products and personal lines insurance would be advantageous Excellent communication skills, both verbal and written Excellent customer services skills Problem-solving skills with the ability to translate problems and find resolutions Good organisational skills with the ability to meet tight deadlines at short notice Good numeracy and literacy skills Good IT and software skills, in particular with Excel and databases

What can we do for you?

People first. Always. We’re passionate about our colleagues and know the best people deserve an extraordinary working environment. We owe it to them so that’s what we offer. Our workplaces are energetic, inspirational, supportive. To get a taste of the advantages you’ll enjoy, take a look at all our perks in full .

Intrigued? Our Talent team can tell you everything you need to know about what we want and what we’re offering, so feel free to get in touch.

  • Customer Relations Specialist

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    Customer Relations ExecutiveWe're seeking a highly skilled Customer Relations Executive to join our team at First Central Insurance Management Ltd. As a key member of our Customer Relations team, you will play a vital role in ensuring our customers receive exceptional service and support.Key Responsibilities:Investigate and resolve customer complaints in a...

  • Customer Relations Specialist

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    We're First Central Insurance & Technology Group, an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the...

  • Customer Relations Specialist

    3 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    We're First Central Insurance & Technology Group, an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life.Data drives us. It fuels our outstanding distribution, finance, technology, and legal services. Our underwriting skills are built on data expertise; it creates the...

  • Customer Relations Executive

    6 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath - Salary: - Up to £23,000 Depending on experience - Department: - Customer & Operations

  • Customer Relations Administrator

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    Customer Relations AdministratorWe're seeking a highly organized and customer-focused individual to join our Customer Relations team as a Customer Relations Administrator. In this role, you will be responsible for logging, triaging, and allocating incoming work for the Customer Relations team, including complaints, Financial Ombudsman work, and general...

  • Customer Relations Administrator

    3 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    We're First Central Insurance & Technology Group, an innovative insurance company that protects customers' assets. We're driven by data, which fuels our services and underwriting skills. Our team is passionate about delivering exceptional customer experiences.We're seeking a Customer Relations Administrator to join our customer team in a fast-paced...

  • Customer Relations Coordinator

    4 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    We're seeking a highly skilled Customer Relations Administrator to join our team at First Central Insurance Management Ltd. This role is perfect for someone who is passionate about delivering exceptional customer service and has a keen eye for detail.Key Responsibilities:Log, triage, and allocate incoming work for the Customer Relations team, including...

  • Customer Relations Coordinator

    3 weeks ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    We're First Central Insurance & Technology Group, an innovative, market-leading insurance company. Our mission is to protect what matters most to our customers, allowing them to focus on what truly matters in life.Data drives us, fueling our outstanding distribution, finance, technology, and legal services. We leverage our expertise in data analysis to...

  • Customer Relations Manager

    3 weeks ago

    Haywards Heath, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Martlet Manor Care home in Haywards Heath. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Martlet Manor through community relationships, events, and PR, ensuring a high level of customer service for each...

  • Customer Relations Manager

    2 weeks ago

    Haywards Heath, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Martlet Manor Care home in Haywards Heath. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Martlet Manor through community relationships, events, and PR, ensuring a high level of customer service for each...

  • Customer Relations Manager

    2 weeks ago

    Haywards Heath, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Martlet Manor Care home in Haywards Heath. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Martlet Manor through community relationships, events, and PR, ensuring a high level of customer service for each...

  • Customer Relations Manager

    2 weeks ago

    Haywards Heath, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Martlet Manor Care home in Haywards Heath. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Martlet Manor through community relationships, events, and PR, ensuring a high level of customer service for each...

  • Customer Relations Specialist

    1 week ago

    Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

    We're First Central Insurance & Technology Group, a market-leading insurance company that protects our customers' valuables. We're driven by data and powered by our people.Key Responsibilities:Investigate and resolve customer complaints in a timely and professional manner.Communicate with policyholders via email, post, telephone, and other non-voice contact...

  • Customer Relations Co-ordinator

    5 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - Circa £28,000 - Depending on experience - Department: - Customer & Operations We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the things customers love so they can get on with what matters to them in life. Data...

  • Customer Service and Operations Executive

    5 months ago

    Haywards Heath, United Kingdom Rainbow Recruitment Services Full time

    Rainbow Recruitment Services are recruiting for a **Customer Service & Operations Executive **on behalf of their client, a friendly, fast-growing travel website business located just around the corner from **Haywards Heath** railway station. **The Role** We are looking for someone to help in consistently delivering exceptionally high levels of customer...

  • Customer Service and Operations Executive

    5 months ago

    Haywards Heath, United Kingdom Rainbow Recruitment Services Full time

    Rainbow Recruitment Services are recruiting for a **Customer Service & Operations Executive **on behalf of their client, a friendly, fast-growing travel website business located just around the corner from **Haywards Heath** railway station. **The Role** We are looking for someone to help in consistently delivering exceptionally high levels of customer...

  • Customer Service and Operations Executive

    5 months ago

    Haywards Heath, United Kingdom Rainbow Recruitment Services Full time

    Rainbow Recruitment Services are recruiting for a **Customer Service & Operations Executive **on behalf of their client, a friendly, fast-growing travel website business located just around the corner from **Haywards Heath** railway station. **The Role** We are looking for someone to help in consistently delivering exceptionally high levels of customer...

  • Customer Relations Administrator

    5 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath or Manchester - Salary: - £23,400 plus excellent company benefits - Department: - Customer & Operations

  • Customer Relations Co-ordinator

    5 months ago

    Haywards Heath, United Kingdom First Central Services Full time

    Location: - Haywards Heath - Salary: - £30,000 to £35,000 depending on experience - Department: - Customer & Operations

  • Customer Relations Manager

    2 weeks ago

    Haywards Heath, South East, United Kingdom Care UK Full time

    We have an exciting new role for a Customer Relations Manager based at Martlet Manor Care home in Haywards Heath. As an experienced sales and business development professional who thrives on meeting & exceeding revenue targets, you will promote Martlet Manor through community relationships, events, and PR, ensuring a high level of customer service for each...