Customer Service Executive

3 weeks ago

Haywards Heath, United Kingdom Lloyd Recruitment Services Ltd Full time

Lloyd Recruitment Services are pleased to be working with a global company based in Haywards Heath who are in search of a Customer Service Executive to join their expanding team on permanent basis.
Do you have experience in customer service / administration, taking incoming and making outgoing phone calls? If the answer is yes, then we would love to hear from you
**The role of the Customer Service**:
As the Customer Service Executive, you will be a self-starter, who is eager to learn and can work off their own initiative. Good communication skills are essential.
**What's in it for you?**
- £20K - £24K DOE plus 4% bonus on top
- Based in Haywards Heath 5 minutes from the train station
- Flexi-Start and finish options available
- The chance to work in a dynamic and technology driven environment
- Focused career development and progression opportunities
- Private Medical Insurance
- If you're commuting or cycling, they've got you covered with the cycle-to-work scheme
- Employee wellbeing is top of our agenda, we have healthy fruit and snacks, as well as plenty of tea, coffee, and biscuits to see you through that post-lunch slump
- Employees are invited to get involved in the Love Where You Work committee, which is constantly striving to inject some fun into the working day
- They have Friday treats
- Our client's biggest benefit is their friendly and hardworking people
- Company events

**What is it like to work here?**
You will have the opportunity to work closely with employees from all over the company. Our team see orders through all the way from appointment booking to full payment, giving them a behind-the-scenes view of medical industry.
**Key duties**:

- Managing a high volume of incoming calls from external entities including patients, clients/secretaries, hospitals, and insurers. Maintaining high level of professionalism, providing precise and accurate information or instruction on further proceedings
- Contacting insurers and hospitals and on a daily basis to access updates on outstanding claims and to establish why claims have not been paid/submitted
- Working through lists of unpaid accounts and updating each account with a relevant contact
- Liaising with members of internal teams in order to resolve issues
- Working through clients' outstanding accounts, identifying major problems affecting the payment of claims and liaising with clients/secretaries directly in order to resolve these issues
- Providing reports on outstanding accounts to clients at their request
- Work to monthly and quarterly targets to get all accounts processed accurately and in a timely manner

**Personal specification**:

- A confident, supportive phone manner with meticulous verbal and written English
- Excellent attention to detail
- A strong team player with the confidence to work on your own initiative
- The ability to pick up new systems quickly
- Possess excellent time management skills with the ability to plan and prioritise time effectively
- The ability to build and maintain strong working relationships with management and all colleagues
- Be willing to take on additional duties to support the on-going growth and development of both the team and organisation
- The above list is an outline of the daily duties involved however these may change in line with both team and company requirements

**Skills and experience**
- Previous experience as Customer Support & Client Services Occupations: 1 year (preferred but not essential)
- Previous experience as customer service: 1 year (preferred but not essential)

If this opportunity is not quite what you are looking for, but you know someone who is, then please head to our website and select "looking for work section" to recommend a friend and find out how you could potentially be rewarded for introducing us to someonewe are able to successfully place.

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