Customer Service and Operations Executive
1 month ago
Rainbow Recruitment Services are recruiting for a **Customer Service & Operations Executive **on behalf of their client, a friendly, fast-growing travel website business located just around the corner from **Haywards Heath** railway station.
**The Role**
We are looking for someone to help in consistently delivering exceptionally high levels of customer service - so good that people tell their friends
You’ll demonstrate care in getting people the right result, be friendly to your core, and have bags of empathy.
You will be part of the administration glue that holds the team together in a variety of ways.
**Responsibilities**:
- Assisting both campsites and campers with booking related questions and issues
- Finding ways to _add moments_ to our customer service efforts
- Providing all-round support and cover for the rest of the team
- Various projects and administrative tasks as necessary
**Attributes**
- Self-motivated with an enthusiastic can-do attitude
- Excellent attention to detail
- Organised, deadline aware and willing to roll your sleeves up and take responsibility
- Friendly, with good empathy and customer driven service ethic
- Excellent written & verbal communication skills
- Experience (or a passion) of the travel sector would be an advantage, but not essential
**Working hours / Shift pattern**:
30 hours per week - split over _3_ weekdays at their offices and 1 weekend day from home.
Week 1 - Monday, Wednesday, Friday & Saturday
Week 2 - Tuesday, Wednesday, Thursday & Sunday
**Package**:
Starting pay rate of £12.82ph, plus a company bonus, and 5% pension contribution.
**Job Types**: Full-time, Permanent
**Salary**: From £12.82 per hour
Expected hours: 30 per week
**Benefits**:
- Company pension
Supplemental pay types:
- Bonus scheme
**Education**:
- A-Level or equivalent (required)
Work Location: In person
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