Customer Service Specialist

2 months ago


Haywards Heath, United Kingdom Medserv Full time

**_Respectfully, we do not require the assistance of recruiters at this time_**

**About us**

Medserv is an Irish company that was established in 2005 and has rapidly grown as the largest registered company specialising in Medical billing in Ireland and the UK. Our clients include many of the top hospital consultants/consultant groups, including surgeons, physicians, anaesthetists, radiologists and pathologists from all major hospitals throughout Ireland and the UK.

**Role Overview**:
We are looking to recruit a Billing specialist for our team. The ideal applicant is a self-starter, who is eager to learn and can work off their own initiative.

**Duties & Responsibilities**:

- Contacting insurers and hospitals and on a daily basis to access updates on outstanding claims and to establish why claims have not been paid/submitted
- Working through lists of unpaid accounts and updating each account with a relevant contact
- Liaising with members of internal teams in order to resolve issues
- Working through clients’ outstanding accounts, identifying major problems affecting the payment of claims and liaising with clients/secretaries directly in order to resolve these issues
- Providing reports on outstanding accounts to clients at their request
- Work to monthly and quarterly realistic targets to get all accounts processed accurately and in a timely manner.

**Requirements and Skills**:

- A confident, supportive phone manner with meticulous verbal and written English
- Excellent attention to detail
- A strong team player with the confidence to work on your own initiative
- The ability to pick up new systems quickly
- Possess excellent time management skills with the ability to plan and prioritise time effectively
- The ability to build and maintain strong working relationships with management and all colleagues

**Package**:

- Competitive salary
- Team performance bonus
- Pension contribution
- Health Insurance
- Life Assurance
- Gym membership
- Access to EAP
- Sick leave
- Additional annual leave based on length of service
- Support for professional development
- Sports & Social events
- Healthy food with comfortable on-site recreational facilities
- Close to public transport facilities

**Additional info**:

- Hybrid working available after training completed
- Full time and part time available
- We are happy to facilitate family-friendly hours
- Role commences immediately



  • Haywards Heath, United Kingdom First Central Full time

    **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** We’re recruiting talented and motivated individuals with a passion for continuous improvement in a...


  • Haywards Heath, United Kingdom First Central Full time

    **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** We’re recruiting talented and motivated individuals with a passion for continuous improvement in a...


  • Haywards Heath, United Kingdom Resolve Recruitment Services Full time

    Resolve Recruitment are delighted to be working with a dynamic and forward-thinking insurer who have an exciting opportunity available for a Customer Services Advisor to join their fast-paced company. We’re recruiting for talented and motivated individuals with a passion for continuous improvement in a customer service focused role! This is an exciting...


  • Haywards Heath, United Kingdom POD People Full time

    We’re recruiting for talented and motivated individuals with a passion for continuous improvement in a customer service focused role! This is an exciting and unique opportunity to build and shape our customer experience for the future of the Business! You will be servicing and supporting our customers whilst owning and improving standard operating...


  • Haywards Heath, United Kingdom Page Personnel - UK Full time

    Hybrid Working - Monday - Friday **About Our Client**: Our client based in Haywards Heath are looking for a new policy review specialist to join their customer service team. **The Main Responsibilities for a Policy Review Specialist** - Admin tasks - Managing inbound and outbound calls - Follow all data protection security - Comply with the requirements,...


  • Haywards Heath, United Kingdom First Central Full time

    **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** We’re recruiting for talented and motivated individuals with a passion for continuous improvement...


  • Haywards Heath, United Kingdom Page Personnel - UK Full time

    Hybrid working - Good company benefits **About Our Client**: Our client is a reputable, medium-sized organisation in the insurance sector, located in Haywards Heath. With a strong presence in the market, they pride themselves on their commitment to customer satisfaction and quality service delivery. **The Key Responsibilities for a Customer Service...


  • Haywards Heath, United Kingdom Thriiver Ltd Full time

    Thriiver are looking to expand their team of award-winning coordinating advisers providing specialist support to disabled and nondisabled people in the workplace, throughout the United Kingdom. We are looking for talented, enthusiastic and self-motivated individuals who will be able to work both as part of a growing team of specialists providing...


  • Haywards Heath, United Kingdom Thriiver Ltd Full time

    Thriiver are looking to expand their team of award-winning coordinating advisers providing specialist support to disabled and nondisabled people in the workplace, throughout the United Kingdom. We are looking for talented, enthusiastic and self-motivated individuals who will be able to work both as part of a growing team of specialists providing...


  • Haywards Heath, United Kingdom Thriiver Ltd Full time

    Thriiver are looking to expand their team of award-winning coordinating advisers providing specialist support to disabled and nondisabled people in the workplace, throughout the United Kingdom. We are looking for talented, enthusiastic and self-motivated individuals who will be able to work both as part of a growing team of specialists providing...


  • Haywards Heath, United Kingdom Markerstudy Insurance Full time

    Customer Communications Specialist Job Description We are looking for a Customer Communications Specialist, ideally with a background in insurance, to join a new Customer Communications team. In this role, you will be responsible for supporting business owners and SMEs to craft clear, concise and engaging customer communications across all channels. You...


  • Haywards Heath, United Kingdom Masson Appointments Ltd Full time

    Are you looking to work for an employer who provides great training, employee benefits and opportunities for your future? If you have customer service experience within hospitality, retail, contact centre or call centres please read on! You will have superb customer service/ administration training of 4 weeks where you are fully supported. You will have a...


  • Haywards Heath, United Kingdom Royal Voluntary Service Full time

    Royal Voluntary Service has an opportunity available for a **Retail Customer Assistant **to join our team at **Haywards Heath RVS Shop, Princess Royal Hospital, Haywards Heath.** You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of **£11.72 per hour.** **About the Retail Customer Assistant role**: Royal...

  • Customer Service

    2 weeks ago


    Haywards Heath, United Kingdom Vermelo RPO Full time

    **Third Party Claims Handler** **Responsibilities** - Managing a caseload consisting of Third Party Property Damage claims in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels. - Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits. -...


  • Haywards Heath, United Kingdom First Central Full time

    **We’re First Central Insurance & Technology Group (First Central for short), an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.** With 2023 fully underway we are building a bigger future by creating a NEW contact centre team who...


  • Haywards Heath, United Kingdom Collinson Full time

    Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...


  • Haywards Heath, United Kingdom Royal Voluntary Service Full time

    Haywards Heath, West Sussex Part time, permanent Overview Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of healthy food choices. Our customers love the fact that the money they spend with us pays for...


  • Haywards Heath, United Kingdom Clearwater People Solutions Full time

    Are you looking for your first office experience and/or a new challenging and rewarding opportunity? Our innovative, award-winning financial services client are looking for a Customer Service Advisor who has excellent attention to detail and a background in customer service whether gained in office, retail or hospitality environments. The role is based in...


  • Haywards Heath, United Kingdom Page Personnel Finance Full time

    Being a Customer Service Agent, you'll work within the Media and Agency industry. You'll be eligible for handling calls and managing admin tasks. **Client Details** Our client based in Haywards Heath are looking for someone to join their customer service team. Handle and manage inbound and outbound calls and ongoing admin tasks. **Description** **The Key...


  • Haywards Heath, United Kingdom Page Personnel Full time

    Hybrid working - Monday - Friday **About Our Client**: Our client based in Haywards Heath in the insurance industry, are looking for a Customer Service Advisor to join their team. Hybrid role, training provided. **The Key Responsibilities for a Customer Service Advisor**: - Deliver outstanding customer service at all times - Respond to customer objections...