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Customer Journey Specialist

5 months ago

Haywards Heath, United Kingdom POD People Full time

We’re recruiting for talented and motivated individuals with a passion for continuous improvement in a customer service focused role This is an exciting and unique opportunity to build and shape our customer experience for the future of the Business

You will be servicing and supporting our customers whilst owning and improving standard operating procedures, delivering continuous improvement and shaping our customer journey.

Are you hungry to be part of a new evolving team shaping our customer journey? Are you looking for an exciting new career that’s different with plenty of progression and opportunities to grow further We would love to hear from you

Here’s a taste of what you can expect working with us:

- **Generous competitive starting salary of £25,000**:

- **Home working opportunity of 3 days a week from home and 2 office days following training and passing your probation**:

- **Monday to Friday 9am to 5:30pm**:

- **Minimum 25 days’ holiday plus bank holidays (and the chance to buy and sell days)**:

- **A 'YOUday’, an extra day off to spend however you want. The clue’s in the name**:

- **'Your Time in Need’: five days’ paid leave for compassionate or emergency reasons**:

- **A paid day off every year for charity work**:

- **Fantastic training and development**:

- **A fun, energetic and lively working environment**

**Customer Journey Specialist Job Responsibilities**:

- Continuously feedback into the customer improvement cycle to shape best practice by providing detailed information for our customer journey
- Engage in a variety of activities, flexing between helping our customers, new and existing projects and experiments in line with our business needs
- Following company processes and guidance to reduce errors whilst continuously looking for opportunities to improve these and reporting back to the business
- Contributing and building knowledge, training and process documentation
- Testing of systems, process changes and new initiatives
- Onboarding new products and services to determine the best strategy
- Any other reasonable duties as required

**Customer Journey Specialist Experience & Knowledge**:

- Confident to identify continuous improvement gaps in our customer journey
- Knowledge of continuous improvement processes (an advantage)
- Able to communicate clearly to stakeholders in the business with new improvement ideas
- Confident IT and software skills, including good Microsoft Excel and Word knowledge
- Good communication skills, both verbal and written
- Excellent time management and organisation skills
- Strong problem solving skills with the ability to adopt a logical approach to resolving problems
- Strong data and statistical analysis skills