Personal Injury Specialist

4 months ago

Haywards Heath, United Kingdom BT6 Resourcing Full time

**Job Title**: Personal Injury Specialist

**Location**: Salford Quays, Manchester or Haywards Heath, West Sussex

**Salary**: £32-35k DOE + Benefits

**About the Job**

**Our client are an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.**

Are you a specialist in the field of handling complex personal injury claims? Perhaps you have also settled Scottish and Irish claims to enhance your expertise and knowledge? Looking for the next step up?

Well look no further We’re on the lookout for a skilled and experienced** Personal Injury** **Specialist **to join our clients growing organisation in either **Salford Quays, Manchester** or **Haywards Heath, West Sussex**.

It’s all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

**You'll be a great fit for the role if you have these skills**:

- **Investigative** mindset**: Our clients personal injury cases will involve gathering facts, studying legal documents, and conducting detailed investigations. Being adept at research helps build a solid claims case.
- **Excellent Communication**: As a personal injury specialist, you’ll interact with clients, insurance companies, and Claimant solicitors. Effective communication is essential for conveying information clearly.
- **Analytical**: You’ll need to analyse complex situations, assess evidence, and make informed decisions. An analytical approach helps in evaluating complex PI claims.
- **Negotiation**: Negotiating settlements with insurance companies or other parties is a common aspect of personal injury work. Being a skilled negotiator is key.
- **Deadline** driven**: Timeliness is essential in legal matters. Personal injury specialists must manage deadlines for filing documents, responding to inquiries, and meeting requirements of a claim.

**Job responsibilities**:

- Own and manage a portfolio, of moderately complex Personal Injury, third party motor claims and associated damage claims, as defined below; within own agreed authority levels of up to £55,000:

- Vulnerable Road User Claims; Pedestrians, motor cyclists, bicycles
- Specific KYO Claimant solicitors
- Initial fraud concern cases, if not retained by Fraud, e.g., LVI
- Moderate bodily injury claims and psychological trauma
- Claims managed within the Personal Injury Claims Portals
- Scottish & Northern Ireland Jurisdiction Claims
- Manage and negotiate (a small caseload) of development files outside own authority limit on strict referral to Senior Personal injury Specialists
- Ensure all files are reserved accurately and liability is agreed within existing case law and accident circumstances
- Responsible for ensuring the reserves fully reflect the level of damages on each file
- Process and authorise claim payments as required within personal authorities
- Effectively negotiate with customers, suppliers, and all relevant Third-Party representatives
- Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvements
- Ensure any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to our Large Loss team
- Ensure all continuous improvement ideas are raised via the Team leader or Technical Lead
- Identify and champion potential fraudulent claims and participates in internal audit activity
- Act as a mentor, buddy and referral point to our Personal Injury Handlers
- Assist colleagues with new starter training
- Develop and maintain effective relationships with colleagues and business partners
- Carry out duties, activities and tasks as directed within the Customer and Operations pillar
- Ensure compliance with Company Policies, Values and guidelines at all times

**Experience & knowledge**:

- Proficient Experience of handling personal injury claims including indemnity validation, accurate reserve setting, liability resolution, quantum assessment and settlement techniques
- Proficient Experience of handling third party Injury claims liaising effectively with different claimant representatives (KYO/ Non KYO)
- Proficient knowledge of liability assessment
- Proficient knowledge of RTA liability and litigation processes and ability to risk assess cases. Good knowledge of RTA/Article 75 and how or when to apply
- Detailed knowledge of all appropriate and relevant personal injury case law and the current legal landscape
- Proficient knowledge of motor claims including all areas of moderately complex Personal injury (as listed in Job Responsibilities)
- A good knowledge of working with the MOJ and OIC portals
- Full understanding of the main principles of English, Scottish, Irish and Foreign Law as it applies in the technical motor claims and legal

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