Customer Relations Specialist

1 month ago


Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full time

We're First Central Insurance & Technology Group, a market-leading insurance company that protects our customers' valuables. We're driven by data and powered by our people.

Key Responsibilities:

  • Investigate and resolve customer complaints in a timely and professional manner.
  • Communicate with policyholders via email, post, telephone, and other non-voice contact methods.
  • Manage individual complaints across all areas and provide feedback on outcomes and trends.
  • Liaise with business areas to resolve complaints and provide insights on root causes.
  • Maintain high standards of accuracy and compliance with company policies and standards.
  • Support the implementation of our Customer Relations Strategy.

Requirements:

  • Previous experience in customer service with a focus on complaint handling.
  • Understanding of root cause analysis and sound knowledge of complaints handling.
  • Excellent communication, problem-solving, and organisational skills.
  • Good knowledge of insurance products and personal lines insurance.
  • Ability to work in a fast-paced environment and meet tight deadlines.

We're passionate about our colleagues and want to create an extraordinary working environment that supports their success. If you're a customer-focused professional with a passion for complaint resolution, we'd love to hear from you.



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