Customer Relations Specialist
1 month ago
We're First Central Insurance & Technology Group, a market-leading insurance company that protects our customers' valuables. We're driven by data and powered by our people.
Key Responsibilities:
- Investigate and resolve customer complaints in a timely and professional manner.
- Communicate with policyholders via email, post, telephone, and other non-voice contact methods.
- Manage individual complaints across all areas and provide feedback on outcomes and trends.
- Liaise with business areas to resolve complaints and provide insights on root causes.
- Maintain high standards of accuracy and compliance with company policies and standards.
- Support the implementation of our Customer Relations Strategy.
Requirements:
- Previous experience in customer service with a focus on complaint handling.
- Understanding of root cause analysis and sound knowledge of complaints handling.
- Excellent communication, problem-solving, and organisational skills.
- Good knowledge of insurance products and personal lines insurance.
- Ability to work in a fast-paced environment and meet tight deadlines.
We're passionate about our colleagues and want to create an extraordinary working environment that supports their success. If you're a customer-focused professional with a passion for complaint resolution, we'd love to hear from you.
-
Customer Service Relations Specialist
1 day ago
Haywards Heath, West Sussex, United Kingdom First Central Services Full timeJob Title: Complaints & Customer Service ExecutiveWe are seeking a highly skilled and experienced Customer Relations Executive to join our team in a dynamic environment.This is an excellent opportunity for a super communicator who is caring and compassionate, with a focus on building customer relationships and resolving customer problems.About the Role:The...
-
Customer Relations Team Member
4 weeks ago
Haywards Heath, West Sussex, United Kingdom First Central Insurance Management Ltd Full timeWe're seeking a Customer Relations Administrator to join our customer team in Haywards Heath, West Sussex, or Salford Quays, Manchester. This role involves undertaking general team administration duties for our customer relations department.Duties and ResponsibilitiesLogging and allocating relevant work amongst the team to include a variety of complaints for...
-
Customer Relationship Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Care UK Full timeJob Title: Customer Relationship SpecialistWe are looking for an experienced Customer Relationship Specialist to join our team at Care UK. As a key member of our sales and marketing department, you will be responsible for promoting Martlet Manor through community relationships, events, and PR.Key Responsibilities:Develop and maintain strong relationships...
-
Customer Relations Director
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Care UK Full timeKey ResponsibilitiesAchieve targets for resident occupancy and average weekly fee (£40,000 - £60,000 per annum), with opportunities for commission-based earnings.Promote the care home through targeted events, sponsorships, and PR campaigns.Provide accurate information to prospective clients about our facilities, services, and prices.Stay up-to-date with...
-
Part Time Customer Experience Specialist
2 weeks ago
Haywards Heath, West Sussex, United Kingdom Compass UK & Ireland Full timeWe are looking for a highly motivated and organized individual to join our team as a Part Time Customer Experience Specialist. In this role, you will have the opportunity to work in a fast-paced environment, providing exceptional customer service to our customers. You will be responsible for assisting in maintaining a positive and welcoming atmosphere,...
-
Insurance Industry Relations Officer
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Barker Munro Recruitment Ltd Full timeAbout the RoleThis Insurance Industry Relations Officer position is ideal for someone who enjoys working in a customer-facing role and has excellent communication skills.Key ResponsibilitiesProvide exceptional customer service and respond to customer inquiries in a timely mannerResolve customer complaints and issues through effective communication and...
-
Home Improvement Specialist
2 weeks ago
Haywards Heath, West Sussex, United Kingdom First Recruitment Services Full timeJob Title: Home Improvement Specialist - Customer Service RoleCompany Overview: First Recruitment Services is a leading recruitment agency with a strong presence in the local market.Estimated Salary: £28,000 - £38,000 per annumJob Description:We are seeking a home improvement specialist with excellent customer service skills to join our team. As a sales...
-
Policy Advisor
2 weeks ago
Haywards Heath, West Sussex, United Kingdom Barker Munro Recruitment Ltd Full timeWe are looking for a highly motivated Policy Advisor - Customer Experience Specialist to join our dynamic team at Barker Munro Recruitment Ltd. This exciting role involves using your exceptional customer service skills to drive positive experiences for our clients.Job Overview:The successful candidate will be responsible for investigating policies, making...
-
Part Time Customer Experience Specialist
2 weeks ago
Haywards Heath, West Sussex, United Kingdom Compass UK & Ireland Careers Full timeCompass UK & Ireland Careers is looking for a Part Time Customer Experience Specialist to join our Chartwells team. In this exciting role, you will play a pivotal part in enhancing our customers' experience through exceptional service, quality food preparation, and effective communication. Your primary responsibility will be to ensure that all aspects of the...
-
Vehicle Installation Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom First Recruitment Services Full timeJob DescriptionWe are seeking a skilled Vehicle Installation Specialist to join our team at First Recruitment Services. As a key member of the team, you will be responsible for installing hydraulic systems in specialist vehicles.The successful candidate will have experience in fitting out vehicles and possess all-round fabrication skills. They will also be...
-
Customer Engagement Specialist
4 weeks ago
Haywards Heath, West Sussex, United Kingdom Powerforce Full timeJob DescriptionAs a Customer Engagement Specialist - Retail Partnerships at Powerforce, you will play a vital role in driving brand awareness and customer engagement across various retail channels.Key Responsibilities:Building Relationships: Develop strong relationships with key decision-makers in Asda, Morrisons, Sainsbury's, B&M, and Smyths to enhance the...
-
Team Leader
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Card Factory Full timeAbout the RoleWe are seeking a skilled Team Leader to join our successful Card Factory family in Haywards Heath. As a key member of our store team, you will support your Store Manager in delivering commercial growth and developing a culture that puts the customer at the heart of everything we do.Key ResponsibilitiesSupporting the Store Manager in achieving...
-
Customer Service and Food Preparation Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Compass UK & Ireland Full timeOverviewCompass Group UK&I, a leading provider of catering and support services to the education sector, seeks an exceptional individual for the role of Customer Services Assistant. This part-time position, contracted to 10 hours per week, requires dedication and passion for delivering outstanding customer experiences.Key ResponsibilitiesFood Preparation:...
-
Site Quality Assurance Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Premier Guarantee Full timeAbout the Role:This exciting opportunity has arisen for an experienced Site Quality Assurance Specialist to join our team at Premier Guarantee.We are seeking a skilled professional to provide site inspection and technical building and construction expertise relating to the risk management of construction sites registered for our schemes.The successful...
-
Customer Experience Specialist
1 day ago
Haywards Heath, West Sussex, United Kingdom Mitchells & Butlers Leisure Retail Limited Full timeExcellent Customer Service RequiredWe are looking for an enthusiastic and supportive individual to join our restaurant team. As a key member of the team, you will be responsible for providing top-notch customer service and supporting both kitchen and bar areas.This role is designed to fit around your needs, with a variety of shifts available. You will also...
-
Logistics and Fulfillment Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom The Lunch Bag Full timeThe Lunch Bag is a dynamic and growing company that specializes in providing high-quality food services. We are currently seeking a skilled Logistics and Fulfillment Specialist to join our team. In this role, you will be responsible for coordinating the movement of goods from our warehouse to customers, ensuring timely delivery and exceptional customer...
-
Automotive Technical Specialist
24 hours ago
Haywards Heath, West Sussex, United Kingdom First Central Services Full timeJob Description:We are First Central Services, a pioneering insurance and technology company driven by data to deliver exceptional distribution, finance, technology, and legal services.Our underwriting expertise is built on advanced data analysis, setting us apart and enabling our success.We seek a talented Automotive Technical Specialist to join our...
-
Site Support Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Atlas Full timeAbout the RoleJoin Atlas FM as a Site Support Specialist and play a vital role in maintaining the cleanliness and upkeep of our client's premises. This is an excellent opportunity to develop your skills and expertise in facilities maintenance.In this role, you will work closely with a dedicated team to deliver exceptional results and provide a high standard...
-
Customer Growth Specialist
3 weeks ago
Haywards Heath, West Sussex, United Kingdom Care UK Full timeAre you a driven sales professional looking for a new challenge? Do you have a passion for building strong relationships with customers and driving business growth? If so, we want to hear from you! Care UK is seeking a highly motivated Senior Business Development Professional to join our team at Martlet Manor in Haywards Heath.Key Responsibilities:Promote...
-
Labour Relations Legal Specialist
4 days ago
Haywards Heath, West Sussex, United Kingdom JMC Legal Recruitment Full timeThis regional law firm has established itself as a leader in employment law, advising on a wide range of complex matters, including discrimination, redundancy payments, and misconduct dismissals. With over 30 years of experience, the firm has consistently delivered exceptional results for clients.The firm's employment team operates within a supportive and...