After-Sales Team Leader

3 days ago


St Albans, Hertfordshire, United Kingdom Franke Full time

**Company Overview**

Franke Coffee Systems UK is a leading provider of coffee solutions, and we are seeking an experienced Customer After Sales and Installation Team Coordinator to join our team. This key role involves ensuring the smooth and efficient coordination of after-sales support and installation services for our clients.

**Responsibilities and Requirements:**

  • Overseeing installation schedules and coordinating after-sales service activities to meet customer expectations.
  • Liaising with customers, service technicians, and internal teams to resolve issues efficiently.
  • Developing and implementing process improvements to enhance service delivery and customer satisfaction.
  • Maintaining accurate records of installations, service interventions, and customer interactions in the CRM system.
  • Providing excellent customer service, responding promptly to inquiries and resolving complaints professionally.
  • Collaborating with sales and product teams to ensure a seamless transition from sale to installation and after-sales support.

**What We Offer Our Employees:**

  • $55,000 - $65,000 per annum salary (dependent on experience).
  • 25 days annual leave.
  • Salary Sacrifice Pension Scheme.
  • EAP program with assisted benefits.
  • Free car parking.


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