Customer Service Coordinator for After-Sales Support and Installation
1 month ago
About the Role
We are seeking a skilled Customer Service Coordinator to oversee the coordination of after-sales support and installation services for our clients.
Your Key Responsibilities
Coordinate and oversee the scheduling and execution of installation and after-sales service activities, ensuring timely and professional completion.
Act as the primary liaison between customers, service technicians, and internal teams to ensure clear communication and resolution of any issues.
Develop and implement processes to enhance service delivery efficiency and customer satisfaction.
Manage and maintain accurate records of installations, service interventions, and customer interactions in our CRM system.
Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction.
Requirements
Proven experience in a coordination role within a customer service, after-sales support, or technical service environment.
Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines.
Strong communication and interpersonal skills, with the ability to effectively communicate with customers, technicians, and team members at all levels.
A commitment to providing exceptional customer service and a willingness to go above and beyond to meet customer needs.
What We Offer
25 days annual leave.
Salary Sacrifice Pension Scheme.
EAP program with assisted benefits.
Free car parking.
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