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Customer Service Coordinator

1 month ago

St Albans, Hertfordshire, United Kingdom Franke Full time

**About the Role**

We are seeking a motivated and experienced professional to join our UK team as a Customer After Sales and Installation Team Coordinator. This pivotal role ensures the smooth and efficient coordination of after-sales support and installation services for our clients.

**Key Responsibilities:**

  • Coordinate and oversee the scheduling and execution of installation and after-sales service activities, ensuring timely and professional completion.
  • Act as primary liaison between customers, service technicians, and internal teams to ensure clear communication and issue resolution.
  • Develop and implement processes to enhance service delivery efficiency and customer satisfaction.
  • Manage accurate records of installations, service interventions, and customer interactions in the CRM system.
  • Handle customer inquiries and complaints with professionalism, resolving issues to satisfaction.
  • Collaborate with sales and product teams for seamless transition from sale to installation and after-sales support.

**Requirements:**

  • Proven experience in a coordination role within customer service, after-sales support, or technical service environment.
  • Excellent organizational skills with ability to manage multiple tasks simultaneously and meet tight deadlines.
  • Strong communication and interpersonal skills for effective communication with customers, technicians, and team members.
  • Commitment to providing exceptional customer service and willingness to go above and beyond to meet customer needs.

**What We Offer:**

  • $50,000 - $60,000 per annum salary (dependent on experience).
  • 25 days annual leave.
  • Salary Sacrifice Pension Scheme.
  • EAP program with assisted benefits.
  • Free car parking.