Customer Service Manager

1 day ago


St Albans, Hertfordshire, United Kingdom The Children's Society Full time
Job Title: Customer Service Manager

Estimated Salary: £38,000 - £45,000 per annum

We are seeking an experienced and passionate individual to join our team as a Customer Service Manager in St Albans. The successful candidate will lead a team of customer-facing staff, ensuring that every customer interaction is positive, helpful, and memorable.

About The Children's Society

The Children's Society is a leading children's charity that has been helping young people in need for over 140 years. Our mission is to support vulnerable children and young people across England, providing them with the resources and opportunities they need to thrive.

Key Responsibilities:
  • Lead a team of customer-facing staff, providing coaching, guidance, and feedback to ensure excellent customer service delivery.
  • Develop and implement effective customer service strategies, promoting products and services to customers.
  • Foster strong relationships with local stakeholders, building partnerships and collaborations to benefit the community.
Benefits:
  • A competitive salary of £38,000 - £45,000 per annum.
  • Ongoing training and development opportunities to help you grow professionally.
  • A range of employee benefits, including a stakeholder pension scheme and access to our Bespoke Management Development Programme.


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