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Installation Support Specialist

1 month ago

St Albans, Hertfordshire, United Kingdom Franke Full time

**Job Overview**

As a Customer After Sales and Installation Team Coordinator at Franke Coffee Systems UK, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of after-sales support and installation services.

**Responsibilities Include:**

  • Managing installation schedules and coordinating after-sales service activities to meet customer expectations.
  • Liaising with customers, service technicians, and internal teams to resolve issues efficiently.
  • Developing and implementing process improvements to enhance service delivery and customer satisfaction.
  • Maintaining accurate records of installations, service interventions, and customer interactions in the CRM system.
  • Providing excellent customer service, responding promptly to inquiries and resolving complaints professionally.
  • Collaborating with sales and product teams to ensure a seamless transition from sale to installation and after-sales support.

**Requirements and Benefits:**

  • £45,000 - £55,000 per annum salary (dependent on experience).
  • Generous annual leave entitlement.
  • Salary Sacrifice Pension Scheme.
  • EAP program with assisted benefits.
  • Free car parking.