Account Service Representative

1 day ago


St Albans, Hertfordshire, United Kingdom Pure Human Resources Ltd Full time
Job Title: Junior Account Manager

We are seeking a highly motivated and proactive individual to join our customer service team in the UK.

This role involves supporting a customer base, exceeding expectations, and handling sales and service calls. You will create and manage various cases through CRM, work through call alerts, and develop good product knowledge to educate customers on alternative services.

You must have customer service or sales experience, good time management skills, and the ability to prioritise workload. Office 365 knowledge is desirable but not essential.

About the Role:
  • Supporting your customer base and delivering exceptional customer service
  • Handling both incoming and outgoing customer sales and service calls
  • Creating and managing various cases through our CRM system
  • Developing a good understanding of our products and services to educate customers
About You:
  • Candidate must have customer service or sales experience
  • Good time management skills and ability to prioritise workload
  • Office 365 knowledge desirable but not essential
Benefits:
  • A competitive salary of £30,000 - £35,000 per annum, depending on experience
  • 21 days of annual leave rising to 22 days after 3 years and 25 days after 5 years (plus bank holidays)
  • An employee assistance programme to support your well-being
About Us:

Pure Human Resources Ltd is a dynamic and fast-paced telecommunications business with a reputation for excellent customer service and career development opportunities.



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