Customer After Sales and Installation Team Coordinator

3 weeks ago


St Albans, Hertfordshire, United Kingdom Franke Full time

About this role

We are seeking a highly motivated and experienced professional to join our UK team as a Customer After Sales and Installation Team Coordinator. This pivotal role ensures the smooth and efficient coordination of after-sales support and installation services for our clients.

Your responsibilities

Coordinate and oversee the scheduling and execution of installation and after-sales service activities, ensuring timely and professional completion.

Act as the primary liaison between customers, service technicians, and internal teams to ensure clear communication and issue resolution.

Develop and implement processes to enhance service delivery efficiency and customer satisfaction.

Manage and maintain accurate records of installations, service interventions, and customer interactions in our CRM system.

Handle customer inquiries and complaints with professionalism, ensuring all issues are resolved to the customer's satisfaction.

Requirements

Proven experience in a coordination role within a customer service, after-sales support, or technical service environment.

Excellent organizational skills with the ability to manage multiple tasks simultaneously and meet tight deadlines.

About Franke

We offer a dynamic and customer-focused work environment where you will have the opportunity to grow and develop your skills. Our benefits package includes 25 days annual leave, a salary sacrifice pension scheme, an EAP program with assisted benefits, and free car parking.



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