Shop Manager Leader

2 weeks ago


St Albans, Hertfordshire, United Kingdom Rennie Grove Peace Hospice Care Full time

Job Title: Shop Manager Leader

Job Summary:

Rennie Grove Peace Hospice Care is seeking a skilled Shop Manager Leader to lead and manage a shop in an effective and efficient manner. The successful candidate will be responsible for maximising shop and online revenue, delivering excellent customer service, and providing a safe and engaging environment for staff and customers.

Key Responsibilities:

  • Manage and motivate shop staff, including a team of shop volunteers.
  • Maximise sales and profitability of the shop.
  • Provide excellent customer service.
  • Ensure a safe and healthy shop environment.
  • Act as a Rennie Grove Peace ambassador within the community.
  • Lead and manage a team of direct reports, carrying out individual performance reviews and supporting ongoing personal development through coaching and training.
  • Induct and train volunteers in aspects of shop operation, health and safety, and customer service.
  • Work closely with the Volunteer services team to recruit, motivate, and retain volunteers with the right skills to deliver organisational strategy.
  • Review volunteer recruitment and make recommendations for improvement.
  • Encourage volunteers to participate in Rennie Grove Peace special events and training opportunities.
  • Be an ambassador for Rennie Grove Peace, demonstrating its values with staff, customers, and the local community.

About Rennie Grove Peace Hospice Care:

Rennie Grove Peace Hospice Care provides care and support for adults and children diagnosed with cancer and other life-limiting illnesses, and their families. We're committed to making every moment matter for our patients and families.


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