Shop Assistant Leader

3 weeks ago


St Albans, Hertfordshire, United Kingdom The Children's Society Full time

Job Summary

We are seeking a highly motivated and skilled Assistant Shop Manager to join our team at The Children\u0027s Society in St Albans, Hertfordshire. As a key member of our shop team, you will be responsible for assisting the Shop Manager in driving sales and profits, while providing exceptional customer service and leading a team of staff and volunteers.

Key Responsibilities

  • Assist the Shop Manager in the day-to-day running of the shop, including managing stock, processing sales, and maintaining a clean and welcoming environment.
  • Provide excellent customer service, responding to customer queries and resolving any issues in a professional and courteous manner.
  • Lead a team of staff and volunteers, providing guidance and support to ensure they are able to perform their roles effectively.
  • Contribute to the development and implementation of sales and marketing strategies to drive sales and profits.
  • Work closely with the Shop Manager to achieve sales targets and improve shop performance.

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, volunteers, and customers.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Ability to work independently and as part of a team, with a flexible approach to working hours and tasks.
  • Basic knowledge of retail operations, including stock management and sales processing.
  • Ability to maintain confidentiality and handle sensitive information with discretion.

What We Offer

  • A competitive salary and annual progression.
  • 28 days holiday a year, plus Bank Holidays.
  • Stakeholder pension scheme with matching contributions up to 8%.
  • Free confidential counselling service: available to all staff and volunteers.
  • Opportunity for all managers to join our Bespoke Management Development Programme - Compass.

About Us

The Children\u0027s Society has been helping children and young people in this country for over 140 years. We run local services that support children when they are at their most vulnerable and in desperate need of help. We\u0027re there for children, every step of the way.


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