Sales and Service Team Lead

2 days ago


St Albans, Hertfordshire, United Kingdom Jo Malone London Full time

As a Sales and Service Team Lead, you will be responsible for driving sales, customer service, and operational excellence in our boutique. Your role will involve creating and executing a business plan to achieve our goals through exceptional customer relationship management and leadership.

At Jo Malone London, we pride ourselves on delivering unforgettable experiences. From bespoke treatments to luxurious services, our store offers a unique experience that sets us apart. As Sales and Service Team Lead, your role will be to enhance these experiences and deliver results. You will also oversee the smooth operation of the store, ensuring all team members align with our vision.

Compensation Information

  • A competitive industry salary: £55,000 - £60,000 per annum
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Ongoing training and development opportunities

I,D&E STATEMENT

Essential Skills

You will require:

  • Proven retail management experience, preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven ability to lead, coach, and develop a team to achieve success
  • Experience in creating and executing in-store events
  • Flexible availability across days/hours. We want all our team members to have a good work-life balance, so please discuss your availability with the hiring manager before/during the interview
  • Proficiency in Microsoft office
  • Proof of right to live and work in the country

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