Technical Service Manager EMEA

4 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

Edmund Optics is seeking a highly competent Product Support Manager to join its EMEA team. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France) and involves managing the Product Support Team to maximize customer satisfaction.

About the Job Description

This role requires at least three years' experience in technical sales and/or product support. The successful candidate will be responsible for managing the Product Support Team, scheduling Sales & Applications Engineers, and assisting the team with complex technical inquiries.

Key Performance Indicators:

  • Customer satisfaction levels.
  • Revenue growth.
  • Team productivity.

The estimated salary for this role is £55,000 - £75,000 per annum, depending on location and experience. Edmund Optics offers a range of benefits, including a company pension scheme, private medical insurance, and extensive training opportunities.



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