Product Support Team Lead

5 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

As a Product Support Manager EMEA at Edmund Optics, you will play a crucial role in delivering exceptional customer service and driving business growth within the European Market. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), offering flexibility and diversity.

The successful candidate will have a minimum of three years' experience in technical sales and/or product support, with knowledge of sales and support processes. Fluency in English is required, with additional language skills preferred.

Responsibilities:

  1. Lead the Product Support Team to achieve operational effectiveness and high productivity.
  2. Develop and implement strategies to increase regional customer satisfaction.
  3. Work closely with the Sales & Applications Engineers to provide technical support and guidance.
  4. Maintain accurate records of customer interactions and KPIs.
  5. Collaborate with marketing to improve sales processes and customer journeys.

We offer a comprehensive salary package of £55,000 - £65,000 per year, depending on experience, along with a range of employee benefits, including a company pension scheme, private medical & dental insurance, and extensive training and development opportunities.



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