Product Support Team Lead

5 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

We are looking for a skilled Product Support Manager to join our EMEA team. As a key member of our team, you will be responsible for leading the Product Support Team to deliver exceptional customer service.

About the Company

Edmund Optics is a leading manufacturer of optics and photonics technology, with a global distribution network and state-of-the-art manufacturing capabilities. We offer a wide range of products and customized solutions to various markets around the globe.

Key Responsibilities:

  • Lead the Product Support Team to maximize customer satisfaction and revenue growth.
  • Develop and implement strategies to improve sales processes and customer journey.
  • Work closely with marketing to provide customer feedback and identify support needs.

The estimated salary for this role is £50,000 - £70,000 per annum, depending on location and experience. Edmund Optics offers a range of benefits, including a company pension scheme, private medical insurance, and extensive training opportunities.



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