Technical Sales and Support Lead

4 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time
About the Role

The Product Support Manager EMEA is a critical position that requires a strong understanding of sales and support processes. As a key member of our team, you will be responsible for managing the Product Support Team to ensure high levels of customer satisfaction.

Your primary responsibilities will include:

  • Developing and implementing strategies to improve sales processes and customer journeys.
  • Managing and developing the Product Support Team to achieve high productivity and individual accountability.
  • Scheduling Sales & Applications Engineers to provide adequate phone, email, and chat coverage.

To succeed in this role, you will need:

  • A minimum of 3 years experience in technical sales and/or product support.
  • Strong knowledge of sales and support processes.
  • Fluent English language skills, with additional language skills preferred.

Salary: £55,000 - £70,000 per annum, depending on location and experience.



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