Customer Experience and Technical Services Lead

4 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time
Job Description

This office-based role requires managing the Product Support Team to maximize customer satisfaction for technical and applications support activities. Key responsibilities include scheduling Sales & Applications Engineers, developing long-term strategies for improvement, defining key performance indicators, and reporting to stakeholders.

  • Efficiently schedule team members for adequate phone, email, and chat coverage.
  • Work towards continuous improvement of sales process and customer journey.
  • Define and track KPIs and report to relevant stakeholders.


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