Technical Sales Manager

2 days ago


Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time
Job Overview
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. As a Product Support Manager EMEA, you will play a critical role in maximizing customer satisfaction by managing the Product Support Team.

The ideal candidate will have a strong technical background, excellent leadership skills, and experience in technical sales and product support. You will be responsible for structuring the team for operational effectiveness, day-to-day management, and increasing regional customer satisfaction.

Key Responsibilities:
• Manage and develop the Product Support Team to achieve customer satisfaction, revenue growth, high productivity, and individual accountability
• Schedule Sales & Applications Engineers to provide adequate phone, email, and chat coverage
• Assist the Product Support Team with complex technical inquiries as needed, involve Solutions Engineers for technical issues, and Regional Sales Managers when significant new opportunities are identified
• Work towards continuous improvement of sales process and customers' journey with Edmund Optics, develop, promote, and execute a long-term strategy for continuous improvement
• Define and track key performance indicators (KPIs) and report them to appropriate stakeholders
• Participate in tradeshows and conferences
• Interface with marketing to provide customer feedback and identify customer support needs to ensure EOs service leadership

Requirements:
• Degree in engineering, physics, mathematics, or hard science
• Minimum of three years of experience in technical sales and/or product support
• Proficiency in key optical engineering and physics concepts/optics industry experience preferred
• Knowledge of company products, applications, capabilities, and sourcing possibilities
• Knowledgeable about sales and support processes
• Proven leadership ability to manage people, build highly effective, diverse teams, and create a positive working atmosphere
• Fluent in English, additional language skills preferred
• Strong organization skills
• Able to identify key objectives, set goals, and execute plans
• Excellent communication and presentation skills, both written and verbal
• Travel willingness (occasional visits of tradeshows and other Edmund Optics sites)

What We Offer:
A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven, and open-minded people with a great team spirit. Edmund Optics provides a range of employee benefits including company pension scheme, private medical and dental insurance, extensive training and development opportunities, subsidized gym membership, cycle to work scheme, company events, and much more.

  • Knaresborough, North Yorkshire, United Kingdom The Source Technical Ltd Full time

    About The JobThis Senior Project Engineer position at The Source Technical Ltd involves creating innovative and commercially viable designs for new products.The role requires leadership in technical sales meetings, close interaction with external customers and contractors, and ensuring the successful transition of products from concept to production.The...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    About the RoleThe Product Support Manager EMEA is a critical position that requires a strong understanding of sales and support processes. As a key member of our team, you will be responsible for managing the Product Support Team to ensure high levels of customer satisfaction.Your primary responsibilities will include:Developing and implementing strategies...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is seeking an experienced Product Support Manager EMEA to join our team. As a key member of the organization, you will be responsible for managing the Product Support Team to deliver exceptional customer service and drive business growth within the European Market.The successful candidate will have a strong background in technical sales and/or...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics is seeking a highly competent Product Support Manager to join its EMEA team. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France) and involves managing the Product Support Team to maximize customer satisfaction.About the Job DescriptionThis role requires at least three years' experience in technical sales...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    Job DescriptionThis office-based role requires managing the Product Support Team to maximize customer satisfaction for technical and applications support activities. Key responsibilities include scheduling Sales & Applications Engineers, developing long-term strategies for improvement, defining key performance indicators, and reporting to...


  • Knaresborough, North Yorkshire, United Kingdom Unity Resourcing Ltd Full time

    We are seeking an experienced Sales Coordinator to join our client's team on a fixed-term contract. In this role, you will support the Sales Managers with key administrative tasks, handle customer enquiries, and maintain up-to-date records.Key Responsibilities:Log customer enquiries in the CRM system and assign them to the correct team members.Manage travel...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    Job DescriptionWe are seeking a highly skilled Product Support Manager EMEA to join our team. As a key member of our sales and support organization, you will be responsible for managing the Product Support Team with the aim to maximize customer satisfaction.Key responsibilities include:Managing and developing the Product Support Team to achieve high...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    Job DescriptionWe are seeking a Product Support Manager EMEA to join our team at Edmund Optics. This office-based position can be located in York (UK), Mainz (Germany), or Lyon (France), depending on the candidate's preference.The successful candidate will have a minimum of three years' experience in technical sales and/or product support, with knowledge of...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    Edmund Optics, a leading manufacturer of optics and photonics technology, is seeking a highly competent Product Support Manager to lead its EMEA team.About the RoleThis office-based position can be located in York (UK), Mainz (Germany), or Lyon (France) and involves managing the Product Support Team to maximize customer satisfaction. The successful candidate...


  • Knaresborough, North Yorkshire, United Kingdom Alaska Black Full time

    About the Company:Alaska Black operates within the esteemed food manufacturing industry, boasting a diverse range of premium products and multiple sites across the UK. Their focus on quality and employee satisfaction makes them an ideal employer for like-minded professionals.The Job:We seek a seasoned Technical Quality Analyst to oversee daily operations,...


  • Knaresborough, North Yorkshire, United Kingdom Edmund Optics Full time

    Job OverviewWe are looking for an experienced Product Support Manager EMEA to join our team. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer experiences.In this role, you will be responsible for managing the Product Support Team to ensure high levels of customer satisfaction. Key responsibilities...


  • Knaresborough, North Yorkshire, United Kingdom Vertu Motors group Full time

    Vertu Volkswagen Harrogate is seeking an accomplished General Sales Manager to lead our sales team.We are offering a basic salary of £40,000 and the opportunity to earn up to £60,000 in total, plus a company car and benefits. No Sunday working will be required.In this role, you will oversee a controlled sales process through a team of Assistant Sales...


  • Knaresborough, North Yorkshire, United Kingdom Unity Resourcing Ltd Full time

    About the Role:">We are seeking an experienced Sales Coordinator to join our client's team on a 12 to 18-month contract. As a key administrative member of the sales team, you will support the Sales Managers with essential tasks, handle customer inquiries, and maintain accurate records.">Key Responsibilities:">">Log customer inquiries in the CRM system and...


  • Knaresborough, North Yorkshire, United Kingdom Unity Resourcing Ltd Full time

    About Unity Resourcing Ltd:">Unity Resourcing Ltd is a dynamic recruitment agency seeking an experienced Sales Coordinator to join our client's team. This is a fantastic opportunity for a skilled Sales Coordinator to join a dynamic and supportive work environment.">Job Description:">We are seeking a highly organized and proactive Sales Coordinator to support...


  • Knaresborough, North Yorkshire, United Kingdom Alaska Black Full time

    Company Overview:Alaska Black represents a respected player in the UK food manufacturing sector, boasting an extensive portfolio of premium offerings. With a strong presence through invested facilities across the country, they prioritize quality and team commitment.The Role:This is an exciting opportunity for a skilled Technical Quality Analyst to manage a...


  • Knaresborough, UK, North Yorkshire, United Kingdom The Source Technical Ltd Full time

    Senior Project EngineerNorth Yorkshire£50000pa - £60000paPosition: Senior Project EngineerDepartment: New Product DevelopmentReporting to: Engineering DirectorOverall Purpose:The Senior Project Engineer (SPE) is responsible for creating innovative and commercially viable designs for new products. The role demands leadership in technical sales meetings,...


  • Knaresborough, North Yorkshire, United Kingdom Vertu Motors group Full time

    We are currently seeking a seasoned General Sales Manager to join the esteemed Vertu Volkswagen Harrogate dealership and drive the growth of our sales team.This exciting role offers a comprehensive remuneration package, comprising a basic salary of £40,000 and the possibility of reaching a maximum total earnings of £60,000, alongside a company vehicle and...


  • Knaresborough, North Yorkshire, United Kingdom Unity Resourcing Ltd Full time

    This Sales Coordinator role is perfect for a skilled professional looking for a challenging and rewarding opportunity. As a member of our client's team, you will play a crucial role in supporting the Sales Managers and driving business growth.Job Description:In this role, you will be responsible for managing customer relationships, handling enquiries, and...


  • Knaresborough, North Yorkshire, United Kingdom Unity Resourcing Ltd Full time

    About the Opportunity:">We are seeking an experienced Sales Coordinator to join our client's team on a 12 to 18-month contract. As a key member of the sales team, you will support the Sales Managers with essential tasks, handle customer inquiries, and maintain accurate records.">Key Responsibilities:">">Log customer inquiries in the CRM system and assign...


  • Knaresborough, North Yorkshire, United Kingdom Fleetcor Europe LTD Full time

    About the OpportunityAs a Sales and Account Executive at Fleetcor Europe LTD, you will play a critical role in driving business growth and revenue generation. This is a fantastic opportunity to join a dynamic team and take your career to the next level.Key Responsibilities:Pursue and manage leads to achieve sales targetsBuild and maintain relationships with...